Temp Lead Park Attendant

POSTING TYPE: Open Competitive
DEPARTMENT: Parks and Open Spaces
HOURS: Various
PAY RANGE: $16.00 - $19.00/hour dependent on qualifications
LOCATION: Lebanon Hills Visitor Center, Eagan
UNION: None
CLOSE DATE: This posting will remain open until all available positions are filled. Apply early as the first review of applications will occur on Friday, February 7, 2025.

The Dakota County Parks Department is currently recruiting to fill Temporary Lead Park Attendant positions for the upcoming spring and summer season. The purpose of the Lead Park Attendant position is to provide outstanding customer service for the Dakota County Parks, specifically in the areas of visitor services at the Lebanon Hills Visitor Center so that park visitors can enjoy and explore the vast Dakota County Park System. Lead Park Attendants work alongside our team of Temporary Park Attendants providing similar duties as well as shift lead responsibilities to ensure smooth operations.

Who We Are
Dakota County is Minnesota's third largest county and home to more than 400,000 residents. Our motto is "Be More" and we strive every day to achieve excellence in public service, with a focus on four values: Service, Integrity, People, and Innovation.

Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.

* Must be at least 18 years of age or older by June 1, 2025
* 1 year customer service experience
AND
* Valid Driver's License

Preferred Experience

• Previous work experience leading or supervising others.
• Previous work experience in a parks or recreation setting.

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

1. Provide high-level customer service to ensure visitors receive accurate and appropriate information in a welcoming and timely manner.
2. Greet and interact with customers at assigned locations and facilities. Quickly and competently facilitate recreation equipment rental reservations concession and pass sales.
3. Staff the Visitor Center and Rental Center consistent with the vision of the Parks Department. Ensure work areas, public areas and rental equipment is kept clean, orderly and free from hazards.
4. Staff the Rental Center as a shift lead. Assist customers with fishing poles, canoes, kayaks, and stand-up paddleboards in the spring/summer months and snowshoes, cross-country skis and kicksleds in the winter months. Ensure recreation equipment is maintained in good working order.
5. Provide general instruction, information and education in the use of recreation equipment and related outdoor recreation skills. Provide trail, park and education information to customers answering questions appropriately.
6. Ensure all paperwork including rental agreements, incident reports, and daily logs are completed accurately.
7. Use computerized reservation software and Microsoft Office applications.
8. Ensure cash handling and daily record keeping procedures are followed.
9. Provide lead work direction as a shift lead and in the absence of the Park Operations Coordinator, including evenings and weekends ensuring all staff receive appropriate breaks.
10. Assist Park Operations Coordinator in the training and support of Temporary Park Attendant team.
11. Conduct Park Use Counts and assist with park special events.
12. Assist with special projects, and perform other duties as apparent or assigned.

Essential Duties: 1-11

* Continuous high level of customer service.
* Comfort and ability to communicate effectively and appropriately with a variety of audiences.
* Self-motivated, self-starter, and enthusiastic about the outdoors.
* Proven ability to work well with others.
* Ability to work flexible hours (evenings, weekends, and holidays).
* Familiarity with Microsoft Windows computer applications.
* Money handling experience preferred.
* Knowledge of outdoor recreation equipment (canoes, kayaks, stand up paddleboards, fishing poles, snowshoes, and cross-country skis) helpful.
* Knowledge of natural history and outdoor recreation helpful.
* Willing to learn and perform other duties.

Work Environment
Work is performed inside and outside County buildings. The work requires some physical exertion such as long periods of walking, standing, crouching, or riding over rough, uneven, swampy, or rocky terrain. There may be intermittent exposure to varied weather conditions on the worksite that occasionally necessitates the use of rain gear, gloves, etc. This position may involve driving a County vehicle and lifting up to 50 pounds.

Selection Process

• You submit an online application that includes supplemental questions
• We assign you a score based on your qualifications
• Top scoring candidates are referred to the hiring manager for interview consideration
• We conduct interviews and reference checks before extending an offer
• We extend an offer and conduct background checks