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Administrative Assistant/ Customer Service Representative

22nd Century Technologies, Inc.
Pay Rate : $21.50/hr. on w2
United States, Massachusetts, Franklin
Jan 24, 2025
Job Title: Administrative Assistant/ Customer Service Representative

Duration: 12 months+ (Temp to hire)

Location: 165 Grove St, Franklin, MA, 02038

Shift: 1st (Mon-Fri 7 am - 4 pm )

Salary: $20.50/hr. on w2 without benefits

Note: Need to have Google Sheets/Excel basic computer knowledge, and familiarity with the basic Microsoft Suite.

Role & Responsibilities:

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Previous experience with computer applications, such as Microsoft Word and PowerPoint.
  • High school diploma or GED preferred.

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