HRL Facilities Admin Support Associate
Please see Special Instructions for more details.
UNC Charlotte Benefits Information:
https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
* The Search Committee will not contact references without first verifying permission with the
finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
* Do not write 'see resume' on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
Position Information
General Information
| Vacancy Open to |
All Candidates |
| Employment Type |
Permanent - Full-time |
| If time-limited, note appointment end date |
|
| Hours per week |
40 |
| Months per year |
12 |
| Position Number |
010667 |
| NC Salary Grade Equivalency |
GN04 |
| Classification Title |
Admin Support Associate - Journey |
| Working Title |
HRL Facilities Admin Support Associate |
| Salary Range |
$33,540 - $38,890 |
| Anticipate Hiring Range |
$33,540 - $38,890 |
| FLSA Status |
Non Exempt |
| Division |
Student Affairs |
| Department |
Housing and Residence Life (Adm) |
| Work Unit |
Housing and Residence Life |
| Work Schedule |
8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary. |
| Primary Purpose of Position |
The
HRL Facilities Admin Support Associate is an administrative position with the primary responsibility of oversight of the
HRL Facilities Front Desk operations, including the desk staff, monitoring the hrlfacilities email account, "work control"processes (inputting work orders into
TMA and Archibus), phone calls from internal and external customers, and walk-ins. This position also sends standard format emails to residential buildings and students to notify them of planned work.
The
HRL Facilities Admin Support Associate also assists the Assistant Director for Conferences and Associate Director for Guest Operations with the conference and intern housing processes, including data entry and contacting students, staff, faculty, and guests. |
| Minimum Education/Experience |
Required Minimum Qualifications:
Graduation from high school; or an equivalent combination of education and experience.
University Preferred Qualifications:
Graduation from high school, or completion of its equivalency, and two years of office/clerical work experience; or an equivalent combination of training/experience. |
| Essential Job Duties |
- Receive visitors and callers in the HRL Facilities Services Office in a welcoming and engaging manner.
- Provide factual information to customers about how to submit a maintenance request, current facility work, and where to find additional resources.
- Oversee the student employees assisting at the desk and in the office.
- Inputting maintenance requests into the TMA work order system, following up with staff on work orders that haven't been closed on a regular basis.
- Respond to or triage all incoming emails to the departmental email account and send emails to residents as needed for emergency facility work or preventive maintenance activities.
- Input conference and intern housing guest information into the appropriate systems.
- Email potential conference and intern housing guests to provide necessary information.
|
| Other Work Responsibilities |
- Use interpersonal skills to calm demanding customers.
- Triage and connect customers to appropriate campus resources to resolve problems.
- Assist the Assistant Director for Conferences with any additional needs they have.
|
| Departmental Preferred Experience, Skills, Training/Education |
- Graduation from high school and at least three years of experience in an office environment.
- Experience working in a Housing and Residence Life department in an institution of higher education.
- Experience working with students in an institution of higher education.
- Demonstrated ability to efficiently handle multiple phone lines and walk-in customers in a busy office.
- Experience using Microsoft Office Suite and Google Workspace programs.
- Superior customer service skills and conflict management skills.
- Excellent verbal and written communication skills.
|
| Necessary Licenses or Certifications |
|
| Work Location |
Housing and Residence Life |
| Posting date |
01/24/2025 |
| Closing date |
02/07/2025 |
| Proposed Hire Date |
02/17/2025 |
| Contact Information |
Donny Edwards |
| Special Notes to Applicants |
UNC Charlotte Benefits Information:
https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
* The Search Committee will not contact references without first verifying permission with the
finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
* Do not write 'see resume' on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
|
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
- *
What does good customer service mean to you?
(Open Ended Question)
- *
Please describe your experience with Google Apps, Microsoft Office, Adobe Products, or other communications software tools.
(Open Ended Question)
Required Documents
- Resume / Curriculum Vitae
Optional Documents
- Cover Letter / Letter of Interest
- Contact Information for References
|
University of North Carolina Charlotte
$33,540 - $38,890
Jan 25, 2025