Customer Service Agent

Smart Care Equipment Solutions
United States, Indiana, Fishers
Jan 27, 2025
Fishers Indiana As a Customer Service Representative,you support our business by corresponding with customers concerning sales and service inquiries.This position also maintains accurately records information and data critical to facilitate effective service delivery and exceed customer expectations. Bilingual- written and verbal fluency in English and Spanish welcome. Main Responsibilities o Respond to inbound customer calls concerning sales or service inquiries. o Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up. o Determine type of service request, geography, warranty, and equipment information based on customer request. o Track and code customer inquiries and complaints and follow-up as necessary o Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution. o Make outbound calls as needed to obtain information and provide responses to customer inquiries. Basic Qualifications o High school diploma or equivalent o 2+ years' customer service experience in a fast-paced environment Preferred Qualifications o Ability to work independently. o Excellent verbal communication and customer service skills o Ability to multi-task and prioritize with organizational and time management skills o Previous customer service experience in a call center, service business and/or restaurant o Strong computer skills in a Windows based environment, with the ability to learn unique and proprietary software. o Bilingual- written and verbal fluency and Spanish About the Company Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply. Smart Care Equipment Solutions is an Equal Employment Opportunity/Affirmative Action Employer. Women, minorities, veterans and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.