Enrollment Agent

The Part Time (20-25 hours weekly) Enrollment Agent I (EA I) supports Enrollment Solutions Operations through participation in commercial, state, federal programs; and/or consumer sales of identity related products and services. The employee performs electronic fingerprinting functions according to the commercial, state, or federal customer's program requirements. This position is a trainee role and the incumbent will be introduced to various processes, taught how to operate various fingerprinting machinery, and trained to navigate the various add-on products and services offered through the retail program as well as through specialized computer software databases.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We Offer:

• Starting at $18.00 per hour
• Casual work environment
• Accrued Paid Time Off (Prorated for PT)
• Medical
• Dental
• Vision
• Paid Life Insurance
• Tuition reimbursement up to $5000 per year
• 12 paid holidays (Prorated for PT)
• 40 hours of Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K whether you participate on your own or not.
• Great co-workers and a great mission, supportive environment with an outstanding Community Action Agency

Duties & Responsibilities

• Provide superior customer service to internal and external customers.
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software.
• Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards.
• Verify customer identity and scan required documents into database system.
• Successfully complete required biometric and data capture processes and paperwork on each customer.
• Identify win-win opportunities to provide more products and services to customers.
• Create opportunities to add value for customers through the upselling of retail products and services (if applicable).
• Perform at or above Enrollment Agent performance benchmarks. Adhere to all company and departmental employment policies regarding security and confidentiality.
• Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies.
• Performs Enrollment Center Sustainment responsibilities on a daily basis.
• Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and requisitioning supplies.
• Represents the company and the program(s) that are supported in a professional and custom - oriented manner.
• Support Customer Service Registration and Reservation activities, as necessary.

Qualifications:

• HS degree or equivalent
• Minimum 1 year of customer service experience
• Experience working with low income, culturally diverse, and at-risk families and individuals.
• Excellent customer service, organizational, interpersonal, oral and written communication skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Ability to work collaboratively with team members and community partners.
• Proficient computer skills required in basic computer software and data collection systems.
• Excellent crisis management skills.
• Good attention to detail.
• CORI/DCF review prior to employment.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.