Lead Career Advisor (817012)

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Explain and interprets regulations, policies, and procedures for staff
• Resolve problems encountered during daily operations and determines appropriate solutions
• Monitor work activity on caseloads to ensure that cases are clearly and thoroughly documented
• Develop or modify work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage
• Review unit procedures, assists in the development or revision of needed procedures, and troubleshoots system errors
• Provide work instruction and assist employees with difficult and/or unusual assignments
• Manage and maintains a reduced complex caseload
• Refer clients to appropriate agencies for specialized services and counseling
• Assist clients to identify conditions needing improvement and develop measures to correct them
• Complete documents and forms timely and accurately; maintain records and files; and schedule
• Assist in oversight of customer service and staff work flow
• Assist in oversight of staff schedules and time management
• Authorize and coordinate training services and track obligation of funds
• Assist in training of new staff to ensure consistency
• Review and assist staff in data and file management
• Develop and follow-up with Training Vendors and employer sites monthly
• Provide career management to customers at the appropriate level
• Interview customers to gather information on training needs, educational background, work experience, skills, interests and eligibility
• Verify eligibility for program services
• Assist customers with identifying employment goals and career development needs, and developing achievable realistic service and employment plans
• Assist customer with job placement
• Provide follow-up after job placement to ensure job retention
• Authorize and coordinate supportive services
• Assure compliance with state, federal and local programmatic guidelines

Qualifications

• Bachelor's degree in related field from regionally accredited college or university or equivalent skills and experience
• Two years professional experience with employment/recruiting & staffing, preferably in workforce development or equivalent combination of education and experience
• Bilingual (Spanish/English) preferred
• Computer literate
• Organizational, time-management, verbal and written communication skills
• Must have transportation to perform local travel
• Two to four years of complex case file management experience preferred
• One year minimum of supervisory experience preferred
• Experienced with Microsoft Office programs
• Demonstrated excellent communication and team work skills
• Expertise in CAP, SNAP, WP and WIOA programs preferred

Work Requirements:

• Proficient Basic office computer skills
• Strong communication written and verbal skills
• Must have a current valid Driver's License with Good Driving Record

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.