Associate Client Services Manager

*This opportunity is an in-person position located in downtown Chicago at the Hyatt Regency Chicago at 151 East Wacker Drive, Chicago, IL 60601*

Our Associate Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at the Hyatt Regency Chicago for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.

Responsibilities

• Responsible for the management of shows from planning stages through collection of invoice, including:
  
  
  
  • collaborating with clients to gather information, help influence decision making and manage to customer expectations
  • floor plan management
  • writing work orders
  • overseeing the creation, approval and distribution of service kits
  • working with internal departments to ensure work orders are completed
  • overseeing the set-up and tear down of shows
  • generating show management invoices and following up until collected
  • Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
  
  
  
  
• Act as a supporting staff member for large Portfolio Business and local support for traveling Client Services Management Staff
• Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
• Fulfill roll in Show Planning process as required on assigned shows
• Basic understanding of pricing models and estimation
• Basic understanding of GES and onPeak's Products and Services
• Adhere to all Business Standard Operating Procedures
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• College degree preferred
• (2) year's experience in the tradeshow, convention, hospitality industry or similar experience preferred
• Base industry knowledge
• Developed management approach
• Basic understanding of Key Performance Indicator's
• Basic understanding of upstream/downstream cause & effect
• Cross department capabilities
• Capable of running new/modified processes
• Capable in multisystem management
• Potential Travel up to 25%
• Base understanding of accounting and finance knowledge (read and understand)
• Base understanding of execution on FWL/MEC process
• Detail oriented and able to multi-task
• Strong Communication skills

Work Environment

• Requires ability to adapt to multiple settings and shifting responsibilities
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more...

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