Vice President, Technology Development & Operations

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for an extraordinary Vice President of Technology Development and Business Operations. This leader will oversee a high-impact Program Management Office (PMO), responsible for managing complex, cross-functional initiatives and ensuring that projects align with business objectives and are delivered on time and within budget. Together with the Technology leadership team, you will play a critical role to unlock the potential of the entire organization by introducing strong operating rhythms, revenue optimization programs, and new ways of working. This is a highly visible role that serves as an enabler of Product Technology to drive revenue and efficiency for Docusign, and requires excellent communication, project management, and leadership skills.

This position is a people manager role reporting to the EVP, Chief Technology Officer.

Responsibility

• Act as a trusted advisor and partner to the CTO, aligning department goals with company vision and strategic priorities
• Lead the Technology and Engineering Program Management Office (PMO), setting direction, standards, and processes for project management across all teams
• Facilitate planning, prioritization, and execution of critical initiatives within Technology and Engineering, ensuring alignment with business goals and timelines
• Develop and implement a comprehensive framework for project tracking, status reporting, and resource allocation, enabling transparent and efficient program management
• Oversee budgeting, resource planning, and capacity management for programs, ensuring appropriate resource allocation and financial tracking
• Own the lifecycle of large-scale, cross-functional projects, ensuring timely execution and accountability across all project phases, from initiation to completion
• Identify and mitigate risks proactively, implementing strategies to navigate challenges and ensure successful project outcomes
• Establish and monitor KPIs for project success, adjusting strategies and tactics as needed to optimize performance and efficiency
• Standardize and streamline processes to enhance the scalability, efficiency, and reliability of program and project execution
• Collaborate closely with product, engineering, and business leaders to translate technical and operational goals into actionable projects and deliverables
• Lead and develop a team of program and project managers, providing mentorship, guidance, and opportunities for growth to ensure high team engagement and performance
• Build a culture of accountability, collaboration, and continuous improvement within the PMO and across all project management functions
• Drive cross-functional communication, breaking down silos between technology, engineering, and other business units to ensure seamless project execution
• Implement training and development initiatives to continually elevate the skills and expertise of the program management team
• Serve as a liaison between the Technology and Engineering teams and other business units, ensuring clear communication of project statuses, roadblocks, and outcomes
• Prepare and present executive-level briefings on program and project performance, providing insights and recommendations for decision-making
• Manage stakeholder expectations and foster alignment across all levels of the organization, balancing competing priorities to drive consensus
• Develop and maintain relationships with external partners, vendors, and consultants to support project and program objectives
• Lead continuous improvement initiatives, implementing best practices, tools, and methodologies to optimize project delivery and program management processes
• Oversee change management processes to ensure smooth transitions during large-scale technology and engineering initiatives
• Encourage an innovative approach to project management, seeking opportunities to integrate automation and digital tools to enhance productivity and results

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BS/BA college degree required
• 15+ years of experience in technology, SaaS, or high-Technology businesses paired with experience in corporate strategy, business operations, or management consulting
• 10+ years in a senior leadership role

Preferred

• MBA Preferred
• Deep analytical and problem-solving skills, and comfort using a data-driven approach to solving problems
• Passion for innovation and catalyzing Technology; interest in gaining experience as part of the leadership team
• Familiarity with GTM organizations, within or across marketing, Technology, or sales functions
• Strong understanding of engineering, product development, and technology processes in high-growth or large-scale organizations
• Familiarity with project management tools and methodologies such as Agile, Scrum, and Lean, and ability to make data-informed decisions
• Exceptional problem-solving skills, with a demonstrated ability to anticipate challenges and implement effective solutions.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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