IT Level II Technician

Crescent Hotels & Resorts
medical insurance, dental insurance, vision insurance, paid holidays, 401(k)
United States, Texas, Horseshoe Bay
200 Hi Circle North (Show on map)
Jan 28, 2025
Description Benefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? Job Benefits Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges* Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country. Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund Privileges based on occupancy and business levels General Duties: Grant and remove user access using Active Directory. * Repairs, maintains, updates, troubleshoots and installs computer systems/devices, hardware, software and peripherals. * Understands commonly used concepts, practices and procedures. * Ability to install and remove hardware and software features. * Monitors system functionality to include scans for malware/spyware for optimum system performance. * Answers associate's tech related inquiries in a professional manner via ticketing system, telephone or in person. * Replaces defective or inadequate hardware with IT management approval. * Escalates major problems to senior IT personnel for resolution. * Learns and applies knowledge appropriately. * Ability to learn, listen, follow directions and multitask. * Must work well under pressure and with a sense of urgency. * Must always demonstrate ethical and cooperative behavior with members, guests and associates, including supervisors. * Performs other duties as may be assigned by department and/or resort management. Employment standards: * High school diploma or GED * Microsoft certifications preferred but not required. * Minimum 2 years experience in IT industry working with Windows Server and Windows client operating systems. * Ability to manage assigned projects. * Must be a fast learner with the ability to solve problems through troubleshooting and research. * Must be self-motivated and thrive in an environment where little or no direction is given. * Requires advanced problem-solving abilities. * Requires excellent time management and project management skills. * Ability to speak, read, write and comprehend (oral and written) English. * Requires excellent oral and written communications skills. * Knowledge of Office 365 cloud solutions. * Advanced understanding of computer, phone and networking components * Must maintain a clean, safe and environmentally responsible work environment. * Must have a neat and pleasant overall appearance and be compliant with Resort IT dress code of slacks and polo or button-down business shirts. * Ability to regularly lift and/or move up to 40 pounds by self. * Must be able to interact with co-workers and have a sense of TEAM. * Two (2) years in the Hospitality Industry or related IT field preferred. * Two (2) years of experience in hotel Operations preferred, but not required. * Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications (applicable Microsoft network admin certifications: MCSA or MCSE.) * Experience with the following Hospitality related applications and systems: PMS, POS, Keycard, PBX, Voicemail and cell phones. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)