Desktop Support Engineer (Onsite)

This on-site position is open to any qualified applicant in the United States.

This position is on-site in Paramus, NJ. A qualified applicant must be local to this area or be open to relocation.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about adopting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to lead the business in a secure environment.

Skills: Mac OSX, Windows, Asset Management, Remote Desktop Support, SNOW, Networking, Apple OSX, Service Now, MS Office, Windows, ITIL V3, Field Services, Service desk - UAM, Windows, Desktop Support, Remote Incident Management

• This position requires Extensive knowledge and experience with desktop technology, including, but not limited to, Windows desktop operation systems, Apple Mac, desktop applications, Multifunction Devices print/fax/copier/scanner, and wireless devices such as Android phones, iPhones, and/or iPads and basic networking concepts.
• Contacting the device manufacturer to ensure support and resolution for hardware issues, while coordinating with vendors to repair devices and provide white collar support for VIPs. New hire onboarding support.
• Laptop lifecycle management. CMDB Asset management Configure, test and manage Network equipment at client location. Also check the server in case of any issues.
• Report any issues that require immediate attention. verify & manage all the Conference Rooms.
• Raise a request for replacement in case of any faulty hardware. Continuously work with Facilities to improve the IT Facilities. Implement the changes proposed by Facilities. IT Peripheral/Replacement equipment requests need to be checked and accessed before procuring the hardware for a user.
• Need to gather and update the details regarding the RU (Resource Unit) counts for our monthly billing process. This includes reviewing any changes in usage of client devices and ensuring that all data is accurate and up to date before we finalize the billing statements.
• Need a comprehensive understanding of network devices, specifically routers, switches, and access points. This includes their functions, how they interact within a network, and their roles in facilitating connectivity.
• Extensive knowledge and experience with desktop technology, including, but not limited to, Windows desktop operation systems, Apple Mac, desktop applications, Multifunction Devices print/fax/copier/scanner, and wireless devices such as Android phones, iPhones, and/or iPads and basic networking concepts.
• Need a comprehensive understanding of network devices, specifically routers, switches, and access points. This includes their functions, how they interact within a network, and their roles in facilitating connectivity.
• Laptop lifecycle management. CMDB Asset management Configure, test and manage Network equipment at client location. Also check the server in case of any issues.

Applications will be accepted until March 2, 2025

The annual salary for this position is between $37,804- $74,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.