Desktop Support Technician

TEKsystems
$25.00 - $28.17 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Orlando
Jan 29, 2025
Description The Panasonic TOUGHBOOK Deployment Support Technician will provide onsite support for the deployment of 1000 TOUGHBOOK FZ-55's to Orange County Sheriff's Office. This includes being the onsite technical presence representing Panasonic through the deployment project and working alongside with the technical staff from Orange County Sheriff's Office. Specific responsibilities could include unboxing laptops, adding laptops to Active Directory Domain, completing post configuration image deployment steps, adding asset tags, SIM card installation, migration from old to new laptop with end users, collection of old laptops, management of RMA's, onsite logistics coordination, reporting, and any other assigned work related to the deployment project. Additionally, the Onsite Support Technician will be responsible for communicating and escalating any issues to the Panasonic project team. The Technician will adhere to Panasonic's service standards and policies throughout the project, maintaining professionalism and ensuring the client's satisfaction with the deployment process. Skills configuration management, desktop management, desktop software, Help desk, Service desk Top Skills Details configuration management,desktop management,desktop software,Help desk,Service desk, Active Directory, Windows 10 Additional Skills & Qualifications Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Strong ability to work independently and manage ones time. Strong mentoring skills necessary to provide support and constructive performance feedback. Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software Experience Level Expert Level Pay and Benefits The pay range for this position is $25.00 - $28.17/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in ORlando,FL. Application Deadline This position is anticipated to close on Feb 8, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.