Performance Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Performance Engineer

Location(s): Orange County, CA

Targeted Years of Experience: 5-7 years

As a team member of the FAST, your primary role will be to provide remote support to Field Engineers with the integration of new equipment into the network. You will also help to identify and troubleshoot network issues that arise. This may include alarm verification, remote resolution, cell site access assistance, network data trending and documentation.

• Monitor and react quickly to issues found with Key Performance Indicators (KPIs) and System Alarms on regional switch & data network elements; including LTE, EVDO, CDMA, VoLTE, and EBH networks.
• Serve as Telecommunication's primary contact while vendors are on-site performing equipment upgrades.
• Interact with vendors to obtain root cause analysis for all sector carrier outages, immediately obtain/create and distribute preventive procedures to avoid recurring outages, and works with field engineers to drive the vendors to deliver the final resolutions/fixes required to prevent future outages.
• Analyze network coverage to ensure contiguous communication, and network integrity - preventative and remedial maintenance of customer-facing network elements with attention to issues with data drops, diversity imbalances, azimuth verifications, antenna down-tilt settings.
• Ensure networks operate at peak performance, exceed Telecommunication performance KPIs, and comply with all Maintenance engineering configuration guidelines and directives.
• Run standardized diagnostics and reports from the many networking tools used to baseline network element performance.
• Oversee the troubleshooting and restoration efforts for all regional CDMA, LTE, and 5G network elements to improve regional network element performance by resolving and improving mean time to resolution on issues that impact Telecommunication network services.
• Manage operational standards; including the development of best practices, troubleshooting techniques, tools used for fault isolation, and performance monitoring.

What we are looking for:

• Experience and knowledge with Ericsson ENM/AMOS technologies.
• Bachelor's degree or four or more years of work experience.
• PIM/VSWR/MIMO/RET experience including knowledge of fiber and LTE radio heads.
• Strong verbal, written communication & technical skills.
• Knowledge of the following technologies: LTE and 5G operations.
• Knowledge of LTE, VoLTE and 5G KPIs.

Even better if you have:

• Experience in System Performance analysis and tools.
• Experience working with applications and tools.
• Knowledge of Samsung USM, Nokia WebEM.
• Knowledge of antenna system RF concepts.
• Experience with Microsoft applications.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.