Customer Operations Program Manager

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic, Sealy and Stearns & Foster. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:

• Generous Paid Time Off
• Competitive Medical, Dental & other wellness programs
• Disability and Life Company Paid
• Retirement Plan Options
• Generous Employee Purchase Discounts

Pay Range: $65,000-$95,000

The Customer Operations Program Manager plays a vital role as the primary operational liaison for key accounts, acting as a bridge between TSI Operations, TSI Sales, and the valued TSI Customer. In this pivotal position, the manager takes charge of overseeing the operational performance of key accounts, leading and facilitating crucial operational initiatives to enhance overall performance, supporting business expansion efforts, and adeptly troubleshooting issues. This role will contribute to broader TSI Operations initiatives and will lead other significant operational projects.

What You'll Do (Essential Duties and Responsibilities):

• Develop and execute continuous improvement initiatives to create optimized logistics for TSI.
• Lead and participate in various projects, including new product launches, ESG initiatives, transportation optimization, EDI integration, analytics initiatives, and more.
• Analyze and manage logistics monitoring indicators, scorecards, and reporting tasks.
• Identify and address critical gaps in the current model, developing solutions to eliminate or minimize inefficiencies.
• Influence Logistics/Supply Chain strategy to align with current and future business needs.
• Coordinate with Distribution Centers and plants to resolve issues and implement improvement initiatives.
• Communicate daily with TSI Manufacturing Plants, Distribution Centers, and Corporate office regarding project milestones and process improvements.
• Initiate policies for Plants to meet surge delivery requirements with cost-effective alternatives.
• Disseminate information through regular interactions with sourcing and supply chain teams.
• Represent and support Ops leadership in corporate and regional meetings.
• Drive network changes by implementing and enhancing current processes.
• Perform other duties as assigned.

What You'll Need (Qualifications):

Technical

• Minimum 3 years of experience in Operations
• 3+ years working within cross-functional teams, with some team leadership
• In-depth knowledge of logistics operations and supply chain management.
• Proficiency in program management methodologies and tools.
• Experience with third party logistics providers is preferred

Functional

• Excellent communication and presentation skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Exceptional problem-solving and analytical abilities.
• Strategic thinking and decision-making skills.
• Strong organizational and time management capabilities.
• Adaptability in a dynamic and changing logistics environment.

Education

• Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field preferred
• Relevant certifications in program management or logistics are a plus.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.