New

Help Desk Technician

TEKsystems
$20.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Jacksonville
Jan 30, 2025
Description Open opportunity with a large Chemical Manufacturing Client 2 days a week on-site in Lakeland, FL for level 1 Help Desk. Job Functions, Essential Duties and Responsibilities Perform imaging and other software installations on computers Prioritize help tickets properly and communicate updates to users and the support team as appropriate. * Record, track, and document the troubleshooting request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. * Build strong working relationships with end users to set service level expectations and align support with business requirements. * Use proper judgment while complying with escalation workflow to determine problems that need escalation. Escalate problems (when required) to the appropriate IT teams. * Identify and learn appropriate software and hardware used and supported by the organization. Hardware and Software Requests * Prioritize end user requests for software and hardware. * Perform workstation builds including installing and upgrading software, implementing required software and configuring systems and applications. Other Duties and Responsibilities * Knowledge and understanding of Security requirements in the Corporate and Divisional Security Policies and adherence with the policies. * Knowledge of Corporate Human Resource policy and procedure, especially as it relates to technology usage. * As requested, participate in disaster recovery exercises. Skills servicenow, imaging, re-imaging, Support, OneDrive, Customer Service Top Skills Details servicenow,imaging,re-imaging,Support,OneDrive,Customer Service Additional Skills & Qualifications Strong customer Service skills and patience Experience Level Entry Level Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jacksonville,FL. Application Deadline This position is anticipated to close on Jan 31, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.