Senior Desktop Support Technician - Executive Support

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

The Corporate Information Services Department is seeking a dynamic and talented Senior Desktop Support Technician - Executive Support.

The Senior Desktop Support Technician acts as the primary support contact for Corporate C level executives, SVPs, and VPs that are both onsite and remote. Leads the annual hospital management conference technical support. Leads large scale software and hardware deployments that affect Executives, SVPs, and VPs. Consistently looks for improvement opportunities and areas where inefficient processes and procedures can be automated. Provides tier two support and advanced troubleshooting for complex issues, manages assigned project tasks and acts as a resource for other technicians. Trains new staff members and is responsible for transfer of knowledge documentation. Installs/configures PC desktops, laptops, and mobile devices in addition to troubleshooting network connectivity to ensure continuous system availability to the users in accordance with sound PC support practices.

Key Responsibilities include:

• Manages and resolves Corporate C Level Executive support issues.
• Provides advanced troubleshooting for all desktop technology. Manages trouble requests for outages at corporate office and enterprise.
• Serves as a technical resource and leader for other team members including documentation of technical solutions
• Assists other technical teams with advanced issues including desktop management, server and/or infrastructure support assistance. Provides some leadership functions by documenting technical data, policies, and procedures and by offering advice, assistance, and on-the-job training to co-workers.
• Works on enhancing skills through training and/or by assisting with the projects of other technology teams.

Position Requirements:

• 2-year technical school, 2 years of college coursework towards a Bachelor's degree, or Associate's degree required.
• 5 - 8 years of related experience required.
• Experience providing high level support to Executives and VPs in a timely manner.
• Experience handling complex technical issues and delivering consistently excellent customer service and communication.
• Advanced working knowledge of desktop technology including hardware, software, and network hardware.
• Initiative to learn new technologies and to succinctly explain them to Executives and other end users.
• Ability to work efficiently with multiple technical teams

Travel Requirements: 5 - 25% domestic US travel (depending on projects).

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.

Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.