New
Customer Support Specialist
TEKsystems | |
$18.00 - $20.00 / hr | |
life insurance, sick time, 401(k), retirement plan | |
United States, Wisconsin, Beloit | |
Jan 31, 2025 | |
*Key Responsibilities:*
* First Point of Contact: Serve as the first point of contact for general inquiries, providing timely and effective support to users. * Issue Resolution: Address and resolve customer issues and concerns efficiently, ensuring a positive user experience. * User Guidance: Provide guidance and assistance to users on how to navigate and utilize the app effectively. * Feedback Collection: Gather user feedback and relay it to the relevant teams to inform product improvements. * Documentation: Maintain accurate records of customer interactions and support activities within the Intercom system. * Collaboration: Work closely with customer support, product, and technical teams to ensure seamless resolution of user issues. *Additional Responsibilities:* * Handle incoming emails regarding tickets around the app. * Investigate and compensate for missing rewards, ensuring eligibility and working with members. * Stay up to date with policies, procedures, and promotions. * Involved in quality assurance by reviewing emails and interactions with customers. * Goal is to handle 140-180 emails per day, with most responses using macros/quick parts that require editing. *Additional Skills & Qualifications:* * High School Diploma/GED * 1-3 years of customer service experience, including chat or email * Knowledge of internet stores/shopping * Ability to navigate the internet * Knowledge of technical/keyboard shortcuts (e.g., CTRL + C; CTRL + V) * 55 WPM typing speed *Employee Value Proposition (EVP):* * Lucrative Compensation: Maximize your earning potential with competitive salaries and rewarding bonus structures. * Thriving in Hyper-Growth: Immerse yourself in the dynamic environment of a hyper-growth startup. *Work Environment:* * Office Location: Downtown Beloit * Training: 1 week with a loose structure, 8:30-5pm M-F for training. * Post-training shifts will be Sun-Thurs or Tues-Sat. * Shifts: Starting February 2025, shifts will be split: * 1st shift: 6:30am-3pm * 2nd shift: 3pm-11:30pm *Pay and Benefits* The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Beloit,WI. *Application Deadline* This position is anticipated to close on Feb 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. |