The Workplace Technology Engineer will be responsible for assisting in the design, implementation, administration and testing of end user productivity and configuration program primarily within a Windows based environment. They will aid on a diverse spectrum of technical issues including, but not limited to Windows operating systems, Active Directory, Microsoft Endpoint Manager / InTune, user rights and permissions, security agents, policies, event logging and monitoring, secure build standards and protocols.
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Responsibilities include but are not limited to:
- Design, analyze, evaluate, and implement end user computing solutions that may be multi-faceted and complex in nature.
- Build & Deploy solutions with focus on end-user experience and information security controls.
- Handle Workplace Technology engineering priority initiatives and projects, prioritizing and appropriately managing timelines, scopes, and requirements.
- Operate as the Subject Matter Expert (SME) for dedicated projects.
- Provide L3 expertise, troubleshooting, and resolution on escalated incidents and problems from support teams providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs.
- Participate in cross-functional projects in support of end-user productivity and end-user computing security.
- Provide timely and creative solutions to end-user computing issues of a complex nature to ensure highest productivity.
- Respond to situations where standard procedures have failed in isolating or fixing problem, troubleshoot as required, document/update existing documents/KB articles as necessary.
- Participate in standardization efforts to ensure support and deployment teams can take advantage of repeatable processes to support the environment.
- Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of endpoint hardware and software, including operating systems and software updates.
- Participate in knowledge transfer with members within the team to elevate End User Services colleagues skillset and with support teams for cross-functional training on projects.
- Work on continued improvement and automation opportunities on IT Infrastructure internal processes.
- Update any solution designs, technical documents, and diagrams of Client Systems Engineers systems for assigned projects.
- Follow and enforce all hardware and software standards for endpoints.
- Communicate effectively with management, peers, and customers, via all written and verbal communication channels and in face-to-face situations.
- Handle vendor engagements.
- Other duties as directed by Management.
Required Skills:
- Expertise in Windows workstation and server OS administration and configuration management.
- Requires automation and scripting experience; PowerShell experience is preferred or similar.
- Knowledge of Security platforms highly desired.
- Ability to evaluate and recommend GPO's to tighten controls on current environment following CIS benchmarks.
- Implement new and current application security with the concept of least privilege.
- Excellent problem-solving and superior customer service skills required.
- Experience and knowledge of networking systems and concepts required.
- Understanding of ITIL Foundation, certification a plus.
- Ability to work both independently and within a team environment, being self-managed required.
Required Experience:
- Bachelors Degree and 10+ years hands-on IT Engineering experience in areas of hardware and software.
- Minimum of 3 years system administration in a Microsoft environment.
- Minimum 5 years Information Security technical design and implementation.
- Minimum 8 years' experience as a workstation engineer with deep troubleshooting skills.
- Minimum 5 years' experience administering Microsoft SCCM.
- Minimum of 4 years' experience managing endpoint management architecture.
- Minimum of 2 years of application packaging experience.
- Minimum 4 years' experience with scripting languages.
- Experience with Change Control Process required.
- Experience with process and procedure documentation required.
- Stays in touch with technology changes and our endpoint/end-user environment.
- Work with Audit team to provide requested data in a timely fashion.
- Work with Project Managers, IT and Business staff to implement secure workstation infrastructure strategy deliverables.
- Participate in Information Security Audits.
- Excellent written and verbal communication skills
- Microsoft Certifications in Azure, Endpoint Manager, SCCM, PowerShell preferred.
Exact compensation may vary based on skills, experience, and location.
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Valley National Bank
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Jan 31, 2025