Director, Enterprise Intelligent Automation & AI Enablement

T-Mobile is in pursuit of exceptional talent to join our executive team. We're committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

Strategy, Vision, Analysis:

• Develops and maintains strategic partnerships with senior internal customers within and outside of technology organization. Intimately understands their business strategies, generates new ideas, and develops a full stack product and technology strategy that is appropriately aligned. This covers individual product & engineering strategy as well as overarching strategy for portfolio / platform(s).
• Partner with enterprise AI team to align responsible use of LLMs and AI models for IT and workforce scenarios while avoiding overlap in foundational AI responsibilities.
• Oversee the development and deployment of agentic AI solutions to enhance internal processes and employee productivity.
• Drive continuous improvement of T-Mobile universal assistant to deliver additional capabilities to the enterprise ensuring that it satisfies the growing needs of our workforce.
• Develop and implement a strategic roadmap for the adoption and scaling of low-code platforms within the organization.
• Ensure alignment of low-code initiatives with overall business objectives and technology strategy.
• Creates, owns, plans and manages a portfolio of high-quality products & services through a lifecycle of envisioning / investing / innovating / sustaining / retiring. Defines KPI's and metrics to measure Product and technical performance.
• Responsible for both internal and external software development (on all aspects of cycle) required to deliver products.
• Ensure team activities, scope, priorities align with funding and budgeted priorities.
• Regularly cascades to direct reports Vision, Strategy, and goal-based communications from executive and direct leadership.
• Develop and deliver training programs to upskill the enterprise on low-code platforms
• Ability to drive innovation through the adoption of automation, low-code technologies and methodologies.
• Develops change management and communications plans and executes or drives execution connected with internal change initiatives originated by direct leadership or IT leadership.
• Regularly conducts organizational design thinking / strategy to best structure the team and leverage resources, using a mix of employee, managed services, and other partners where applicable. This includes periodic review of current and anticipated aggregate staffing capacity.
• Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams.
• Maintains knowledge of new developments in area of specialty and incorporates these innovations where appropriate. Drives innovation, thought leadership, improvement and adoption of industry leading practices in areas of Customer Innovation, Customer Experience, Scaled Agile Product Delivery, Lean Product Delivery, CI / CT / CD, cloud, microservices / container architecture.
• Accountable for department budget, delivery and service performance, optimizing cost of service delivery, ensuring services are meeting or exceeding service levels.
• Contribute to overall IT strategy, policies and processes.
• Define frameworks and enable capabilities to support development teams in modernizing legacy application architecture and infrastructure to empower CI/CD.

Business & Technical Execution:

• Oversee, control and manage budget of capex/opex $15M - $50M.
• Owns E2E technical delivery of automation, low code and GenAI workforce productivity solutions, from product management, requirements and DevOps of prioritized enterprise solutions and capabilities.
• Fosters strong working relationships with high-dependency delivery teams outside of reporting vertical (Engineering, other IT teams outside immediate reporting structure).
• Owns technical operations of software, 24/7 response, telemetry, overall health of products, and Site Reliability Engineering (SRE) operational functions.
• Drives cost out of systems operations and maintains critical technology roadmaps in place to continue to adapt to new technologies.
• Leads and directs the continual improvement of enterprise-scale services, processes and tools.
• Ensures effective cross-functional collaboration between business and technology teams.
• Assists direct reports with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered.
• Develops and implements staff and operations models to support systems for efficient, continuous availability.
• Creates and executes key vendor contracts and manages key vendor relationships and delivery accountabilities.
• Drives appropriate customer communication, response and support to identify, determine root cause, resolve production defects and issues, or other operational issues

Leadership, Coaching, and Relationships:

• Creates clear and measurable goals for team aligned to company, department, functional area objectives.
• Supports 5 - 10 (max) persons in direct reporting relationship; most often direct reports are Managers/Senior Managers representing full stack teams from product, architecture, development, UI/UX, etc.
• Conducts regular 1:1's with direct reports.
• Regularly observes and creates opportunities to observe direct reports and note positive, as well as constructive feedback. Shares and reviews feedback with their direct reports in a timely manner.
• Gathers regular feedback about direct report performance, relationships, etc. from skip level employees, Agile teams, customer teams and synthesizes the information into meaningful, actionable feedback for their direct report(s).
• Develop formal and informal performance reviews in accordance with company or IT driven timelines. Ensures proper, fair, calibrate, timely completion of formal performance reviews across all Managers and skip level employees.
• Develops or contributes to creation of development plans for each direct report and performs an active role in completion of actions noted in those development plans. Active succession plans for the team are a part of this activity.
• Creates, communicates, and monitors formal performance improvement plan (PIP) when necessary and appropriate.
• Provides regular, timely coaching, lateral (peer) and upward feedback. Fosters culture in team to enable regular, timely, constructive upward feedback.
• Fosters strong, collaborative relationships with customer and customer representative groups at all levels for self and Product team.
• Hire, manage, and develop a team of high performing People Managers and individual contributors.
• Lead team through change, motivating and inspiring teams to do their best work, and develop the team's knowledge and ability to deliver on its mission.

Work Experience:

• Minimum of 10 years of experience in IT management, with at least 5 years in a leadership role.
• 7-10 years' experience leading large scale enterprise delivery of agile software product development, specifically identifying and delivering automation and workforce productivity solutions leveraging AI. (Required)
• 7-10 years' experience managing teams of 5 or more Manager level direct reports with skip level employees, along with vendor partners, in a technology delivery organization. (Required)

Knowledge, Skills and Abilities:

• Experience with automation, low code, generative AI and chatbot technologies is necessary. (Required)
• In-depth knowledge of automation, low code and generative AI technologies and their application in an enterprise setting. (Required)
• Business Operations Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills. (Required)
• Customer Experience Management Mastery level (industry leading) understanding of customer experience. (Required)
• Mastery level understanding of RPA/low code platform technologies and components such as security, performance, optimization, API integration.
• Experience in delivering large and complex business/technology process automation initiatives.
  (Required)
• Agile Methodologies Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
• Communication Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.
• Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
  (Required)
• Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)

Licenses and Certifications:

• Agile Certified Practitioner (PMI-ACP) (Preferred)
• RPA Certification (Preferred)
• AI Certification (Preferred)

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.