Desktop Support Tech L1

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.

* IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
* Monitoring and maintaining computer systems, video conferencing, and networks within the office
* Follow SOP documentation and escalate issues appropriately to higher-level staff
* Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
* Working closely with the IT support team in Amsterdam to learn and identify issues in the office
* Mobile support: iOS, Android, Windows Mobile

* Strong service-oriented mentality
* Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required
* Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile
* Basic networking knowledge
* VPN, network connectivity including 11x, TCP/IP, DHCP
* Recent experience with remote access and remote-control tools to support remote
* Not required, but a plus: Service-Now, JAMFSCCM, CrashPlan, Zoom, Okta, and Ring Central

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Estimated Pay Range: $24.84 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.