Corporate Travel Technology Specialist

*The preferred hours for this role are 10:00am - 7:00pm EST. Willing to do 9:00am - 6:00pm EST for the right candidate*

Responsible for supporting product implementations, client training, and applying GDS expertise in the support of an online services platform. The Platform includes, but is not limited to, multiple travel booking tools, fulfillment systems, an independent profile system, pnr flow management and various system travel planning features. Additional responsibilities include Internal and External Project Management, 2^nd level support for Travel Leaders Corporate Ecommerce team, and custom portal configurations.

This role has accountability to work closely with all ALTOUR Corporate departments, including Operations, Ecommerce, QA, Account Management and Finance. The person in this role will be able to discuss ALTOUR Technology and standard processes to ensure proper end-to-end automation.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.

SERVICE:

Build strong relationships with clients and internal stakeholders.
• Maintain department communication guidelines and SLAs for projects, implementations, and account changes.
• Maintain a "Very Satisfied" satisfaction survey result.
• Support Ecommerce with product issues and escalations
• Troubleshoot GDS and product related issues and escalate as required.
• Support Sales by providing product demonstrations for internal/external clients.
• Train new team members to provide 1st level support for travelers on product issues/usage.
• Assist in the completion of Service Desk Tickets and 2^nd level support and escalations.

IMPLEMENTATION AND PROJECT MANAGEMENT

• Responsible for managing Central Services Special Projects from inception to completion.
• Professionally and consultatively drive technical conversations on Implementations with the purpose of providing education and creative recommendations to clients on all product capabilities, services, and features.
• Assist in the creation, configuration, and customization of online profile sites or GDS profile tools.
• Assist in the creation, configuration, and customization of online booking sites.
• Completion of test plans prior to client launch to validate proper profile and PNR creation.
• Track feedback and provide recommendations for improvement/modifications.
• Assist in training customers on product usage and navigation.
• Expert in current custom portal configurations. Assist in the creation and management of a new ALTOUR Corporate Portal
• Responsible for managing the Pre-Trip Approval process in current software.

ANALYSIS

• Utilize technology tools to analyze and measure success of a project.
• Track and analyze benchmarks and monitor project performance.
• Provide feedback and suggestions for process and department improvements.

• High School diploma or higher
• 5+ years travel operations experience
• Proven results and experience handling job responsibilities listed above.
• Have or able to obtain required certification requirements from technology providers.
• Able to set goals and meet deadlines.
• Strong analytical & critical thinking skills
• Excellent writing and communication skills
• Strong Organizational and People skills
• Excellent technical skills
• Strong teamwork and interpersonal skills
• Strong Project management skills, and detail oriented
• Proficiency in Microsoft Office Suite, web conferencing tools
• Ability to work flexible hours.
• Proficiency in setting and managing internal and external customer expectations.

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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