Technical Services Representative II - Technical Lead

What's the job?

Provide Technical support to both internal and external customers. Establishing themselves as a Technical Specialist for steep slope roofing products (65 %)

Provide technical and warranty product assistance/letters to callers, TM's and Technical Services personnel. Provide quality customer service by processing and answering calls/emails regarding claims in a timely manner (Time on the phones will be predetermined and set for each day. Minimum of 2 hours per day) (25%)

Other projects as assigned (10%)

What do you bring?

• Associate degree in business - Required
• Bachelor's degree in business - Preferred
• 5 years Technical support with Roofing projects (Commercial or Residential Roofing). - Required
• Customer service experience - Required
• Problem Solving - The Technical Service Rep II must be able to "think on their feet", and use a variety of negotiating and people skills, as he/she is often times faced with disgruntled and angry homeowners and/or roofing contractors who may not be pleased with CertainTeed's disposition of their claims. The person in this position must always maintain a calm and professional attitude in the representation of our company. The position requires that the Rep have detailed knowledge of the entire CertainTeed roofing and Solar line of products and processes, familiar with the proper application procedures involving our products, and provide technical assistance/letters to customers, TM's Roofing Contractors, Distributors while answering call - Required
• Strong background in Microsoft Office with an emphasis in Word and Excel - Required
• Salesforce knowledge - Preferred
• Background in construction/Building materials - Preferred
• Strong Technical writing experience - Required
• Strong Organizational skills - Required
• Strong Technical writing experience - Required
• Strong analytical and problem-solving skills - Required
• Excellent communication and interpersonal skills - Required
• Ability to work independently and as part of a team - Required

Why work for us?

Through the responsible development of innovative and sustainable building products,CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.www.certainteed.com

What are our perks?

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

• Excellent healthcare options: Medical, vision, prescription & dental
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
• Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• Pet Insurance options: Insurance plan & prescription discount program for your furry friends
• Employee Recognition Programs
• PerkSpot: Our exclusive one-stop online discount marketplace
• LiveWell: Rewarding you for living a healthy lifestyle

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.