Data Collection Specialist

Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our Technical Support team and your skills are needed! Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!

We are looking for a Data Collection Specialist with excellent communication, time management, organizational & data analysis skills to join our Augmented Reality / Virtual Reality (AR/VR) team. In this role, you will work for Cognizant and directly with engineers from the client product team and Cognizant operations team. The role will focus on managing research collections with participants designed to validate the engineering approach for augmented & virtual reality-enabled products. We will evaluate feedback and make recommendations to the AR/VR product teams that will be used in design strategies and engineering approaches. The Data Collections Specialist will also develop analytical methods for consolidating data inputs & collating user feedback to help guide the technical requirements of the product team. In this role, you will manage the end-to-end success of this program from data collection, data review & visualization, to client reporting & technical issue troubleshooting.

• Gather user feedback, preferences & research data based on requirements from the client
• Manage end-to-end workflow from scheduling, to compiling results, to client reporting, to documenting & troubleshooting technical issues
• Create process documentation, training materials, best practices and represent data with charts and graphs for easy consumption by client stakeholders
• Collaborate with team members on data validation, deriving key insights, coordination & task prioritization, and communicate updates about fixes/edits to tools & programs used for collection
• Handle inbound requests from existing partners for marketing support
• Triage operational issues & make recommendations for how to alter process based on observations
• Report project status, adhere to key timelines and milestones, identify data gaps, and serve as a conduit between operational and technical teams
• Update information in internal planning tools and platforms as necessary, such as logging and tracking all activities and appointment minutes
• Utilize internal tools to engage with participants, track communications & deliver results

• Bachelor's degree in Business Administration, or a related field, or equivalent practical experience
• Excellent oral and written communications
• Experience with data analysis, uncovering insights in data & data visualization
• Experience in customer service or client services
• Experience working in digital/technology companies with tech products
• Excellent communication skills, with the ability to formulate and articulate data collection details with participants and internal teams
• Have a strong understanding and passion for technology and enjoy keeping up to date on the current trends
• Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment with minimum supervision and a high degree of autonomy
• Must be a self starter, with willingness to embrace change, quickly learn new technologies, work closely as a member of cross functional teams, and be open to new ideas and processes
• Responsible for fulfillment/completion of deliverables within area of responsibility within set timelines
• Knowledge and interest in AR/VR

The hourly rate for this position is $20-$21.63, dependent on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. Applications are accepted on an ongoing bas