EWP Software Product Support I

Boise Cascade

Feb 04, 2025
Job Category: Information Technology Requisition Number: EWPSO005443 Posted: February 3, 2025 Full-Time Remote, USA Boise Cascade Wood Products has an opening for an EWP Software Product Support I. Responsibilities: This position will provide technical support and troubleshooting for Boise Cascade EWP proprietary software products: BC Framer, BC Calc, and BC Connect; Communicate with Boise Cascade customers, architects/designers/engineers; Use of cloud-based customer service platform, Zendesk, for email and call tracking, customer management, and knowledge-based technical documentation; Navigation of bug tracking via project management software platforms. Basic Qualifications: Technical or College Degree Work experience is related to job function- minimum two years required Knowledge of Windows 10/11 OS and ability to support/troubleshoot/diagnose software and hardware components as they may affect installation or functionality of Boise Cascade EWP Software. Preferred Qualifications: Knowledge/prior experience with Engineered Wood Product applications, truss design, CADD, computer hardware Strong verbal and written technical communication skills Ability to work independently Demonstrate strong customer service goals Demonstrate organization, self-motivation, and self-management #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Please see job description PI261334640