Homeownership Portfolio Analyst I

Compensation Grade:

OUR VISION FOR DIVERSITY AND INCLUSION:

FHLBank Atlanta contributes to our members' success through a diverse, inclusive, and engaged culture that enables all individuals to work together to fulfill our purpose.

BASIC PURPOSE:

ESSENTIAL FUNCTIONS:

• Responsible for evaluating, reviewing, underwriting and verifying supporting documentation for applications for the Bank's Affordable Housing Program (AHP) Homeownership Set-aside.

• Reviewing and specifying loan conditions as necessary.

• Reviews and interprets language in loan closing documents such as promissory notes, closing statements, deeds, etc., that indemnify the Bank and its members against potential losses.

• Reviews and analyzes documentation associated with disbursement of program funds and determines compliance with federal regulations and department procedures.

• Responds to inbound customer support phone calls and email messages from the Bank's shareholders, and other related parties. Online systems supported include the Bank's Affordable Housing Program portals FHLBAsap and (AHPBuild), and customer relationship management (CRM) system (SalesForce).

• Serves customers by determining requirements, clarifying desired information, and answering inquiries, performing research, locating and providing information related to technical assistance regarding lending and disbursement procedures and regulatory requirements, resolving problems, fulfilling requests, and maintaining databases.

• Monitors the Bank's FHLBAsap, Post-Closing, AHP Programs and CIP-EDP mailboxes

• Uses the Bank's CRM system to log and track email requests and incoming calls for end-user support, technical inquiries, product information, and other customer-service requests. Ensures accurate and timely CRM system entry of all customer interactions to provide enterprise-wide visibility into the Bank's relationship with our customers.

• Meets established performance metrics and standards.

• Makes recommendations for and participates in the design and implementation of operational systems, and standard operating procedures.

• Performs user acceptance testing to validate system performance, new functionality, upgrades, patches, new products, and data changes before they are deployed to production.

• Attend daily; bi-weekly or ad hoc meetings to discuss team meetings topics such as production updates, system issues, transaction issues, enhancements, procedures updates, etc.

• Expected to enhance the department's brand by taking ownership of issues, following problems through to satisfactory resolution, identifying process improvements and efficiencies, and providing excellent customer service to the Bank's shareholders.

• Assists with the preparation of program reports for department management

• Provides feedback and input on problems, and challenges that are complex and impact the business and operational objectives of the Bank.

KNOWLEDGE, SKILLS, ABILITIES:

• Experience in underwriting single family and/or multifamily affordable housing is preferred.

• A thorough understanding of the principles of real estate or mortgage finance, strong math skills, and the ability to identify and resolve complex financial problems are essential.

• A basic understanding of the principles of community development finance and the operations of regulated financial institutions.

• Basic computer skills, including Microsoft Word, Excel, and PowerPoint.

A bachelor's degree and three years of experience in real estate financial analysis and underwriting, preferably in residential, construction or commercial lending, or the equivalent combination of education and work experience is necessary.

WORK LOCATION: Onsite with an opportunity to work remote partially. This position may not be filled in California, either in-person or remotely.

We are an equal opportunity employer committed to diversity, equity, and inclusion in the workplace.