Client Service Representative

JOB SUMMARYG+D has an exciting opportunity for a positive and experienced client service representative looking for a long-term position. We are seeking a candidate to fill our role in Bolingbrook, Illinois working Monday through Friday 8:00am - 4:30pm. The Client Service Representative is required to represent the company in a positive, proficient, and professional manner in all dealings with internal customers. The successful candidate will promote a culture of inclusiveness, cooperation, integrity, accountability, and performance. DUTIES & ESSENTIAL JOB FUNCTIONS

• Respond in a professional and enthusiastic manner to all internal customer inquiries regarding product information, pricing, availability, delivery dates, shipping, product returns, credits, and general administrative issues.
• Utilize resourcefulness and critical thinking skills to research and resolve changes and discrepancies.
• Follow up with internal customers on all outstanding issues within expected timelines.
• Process incoming sales orders including order confirmation or follow-up when additional information is needed.
• Follow departmental procedures and protocols for interpreting client needs by transforming client requests into company production orders.
• Ensure timely responses to issues from the quality department and provide appropriate resolutions communications.
• Enter information into corporate data system using automated tools for accurate and efficient processing.
• Process internal orders for testing, R&D, or sample production.
• Collaborate with internal teams and departments to transform client requests into company production orders, using departmental procedures and system tools.
• Work with internal departments including Sales professionals, Accounting, Operations, and Production teams to ensure that corporate and business protocols are executed.
• Attend daily meetings with coordinating departments as instructed, providing client, order, or another department input.
• Follow written Standard Operating Procedures (SOP's), documented training guidelines, or workflows during daily business functions and processes.
• Review system entries to meet quality input standards with attention to detail.
• Self-review work product against written SOPs.
• Track progress of client orders within the plant and communicate with account teams regarding any production questions, changes, or delays.
• Submit changes to Prepress or Production Department if client requests changes to their ordered product (proofs) during the order or fulfillment process.
• Enter data from packing slips or other lists into corporate data system when requested.
• Print reports from corporate data system and distribute per department procedures and protocols.
• File business documents per department procedures, protocols, and/or general business practices.
• Provide general office assistance for paper handling, online documentation storage, scanning, labeling, and/or management assistance.
• Participate in client conference calls and prepare client report updates, as requested.
• Coordinate or request shipping services from the Shipping Department. Provide follow-up to gain tracking information for client records and/or billing.
• Act as back-up support to the client services team.
• Interface with clients on their visits to the facility (e.g., press checks, tours, etc.)
• Coordinate client visits with security.
• Perform related job duties as assigned and required.

REQUIRED QUALIFICATIONS

• High School diploma required; college coursework preferred.
• Client service and office support experience.
• MS-Office experience including Outlook, Word and Excel.
• MS-Windows experience including file navigation, document handling, and network printing.
• Experienced use of equipment such as copier, scanner, and printer
• Strong attendance record or ability to work consistent schedule with prescribed breaks.
• Strong communication skills including writing (email), phone and in-person.
• Proactive approach to problem-solving and meeting client expectations.
• Dedication to responding to internal and external client inquiries resulting in strong response rates, while demonstrating courtesy and helpfulness.
• Excellent time management, prioritization, and organizational skills.
• Ability to work with minimal amount of supervision.

PREFERRED QUALIFICATIONS

• Associate's or Bachelor's degree
• Experience in the printing industry highly preferred
• Manufacturing and/or printing industry experience
• Experience using an order entry system to enter client orders

The pay range for this position is $18.00 - $22.00 per hour and is eligible for an annual bonus. Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more. #LI-Onsite

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