New

Customer Service Representative

Sentara
United States, Virginia, Norfolk
6015 Poplar Hall Drive (Show on map)
Feb 21, 2025
City/State Norfolk, VA Overview Work Shift First (Days) (United States of America) Sentara Health is hiring a Full-Time Day Shift Customer Service Representative For the Billing Support Services at Sentara Patient Accounting, Norfolk, VA. Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work. Provide quality service and customer satisfaction through effective communication and education. Qualifications High School Grad or Equivalent Healthcare experience 3 years Pre-employment screening required Sentara Benefits: Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, Benefits - Sentara (sentaracareers.com) Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth! Keywords: Customer Service, Call Center, Medical Billing, Medical Terminology, Insurance, Customer Support Job Summary Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work. Provide quality service and customer satisfaction through effective communication and education. Pre-employment screening required. Qualifications: HS - High School Grad or Equivalent (Required) Customer Service, Data Entry Skills Active Learning, Active Listening, Communication, Coordination, Judgment and Decision Making, Mathematics, Microsoft Excel, Microsoft Word, Monitoring, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Troubleshooting, Writing Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission "to improve health every day," this is a tobacco-free environment.