IT Operations Center Supervisor

WEC Business Services LLC
United States, Wisconsin, Milwaukee
Feb 05, 2025
WEC Business Services, a subsidiary of WEC Energy Group, is seeking an IT Operations Center Supervisor in our Milwaukee, Wisconsin location. About Us WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you. Job Summary The IT Operations Center Supervisor is responsible for leading and overseeing the IT Operations Center, which is a 24 X 7 operations area. The IT Operations Center is responsible for monitoring and responding to alerts generated by IT systems and infrastructure, validating systems health after planned maintenance, overseeing Autosys batch jobs, processing work orders and responding to after-hours calls to the IT Service Desk. Job Responsibilities Oversee and lead a team of second level personnel. Maintain a working knowledge of third level IT teams and the applications, systems and infrastructure they support. Work collaboratively with application and infrastructure areas to determine where additional monitoring would be beneficial to increase system availability and reliability and reduce downtime. Review planned maintenance of IT systems and work closely with third level teams. Ensure systems are fully functional after planned maintenance. Ensure run sheets and knowledgebase articles are kept current and staff is knowledgeable and cross-trained. Work with third level teams to create new run sheets, update existing run sheets and convert run sheets into knowledge base articles or support documentation where manual actions can be replaced with automated provisioning or automated system recovery. Collaborate with first level personnel to ensure there is awareness of IT system status, e.g. system maintenance and any unplanned outages are communicated. Create and maintain an environment of continuous improvement and excellence. Understand and follow corporate and departmental policies and processes and foster a process-driven IT organization. Minimum Qualifications Bachelor's Degree 5+ years of IT experience (application support, system administration, etc.) Must have strong communication and decision-making skills and a strong customer focus Preferred Qualifications Bachelor's Degree in Information Technology, Computer Science, or technical related field Formal and/or informal leadership experience Demonstrated organizational and planning skills Experience working with 3rd party software and hardware vendors End Date: 02/19/2025 Pay Range Minimum: $88,472.54 Pay Range Maximum: $132,708.94 The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. WEC Energy Group benefits We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. Learn more at Careers WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class. EEO/AA policies and statements