SITEC - Requirements/Report Writer - MacDill AFB

Peraton requires a Requirements Analyst to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3. Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad.

The Information Technology Service Management (ITSM) Report Writer is responsible for gathering requirements from the customer and developing reports within the ITSM tool to meet those requirements. Reports created will be focused on ITSM components such as incident tickets, change request tickets, tasks, or assets. Reports developed can include the need for user-definable filters, charts, and e-mail delivery.

Report Writers must be excellent analytical thinkers and problem solvers, as well as effective communicators. Requirement Analysts need a broad understanding of and experience working with translating requirements into operational solutions. Since this position works closely with colleagues in other departments, strong interpersonal and communication skills are essential.

Duties include but are not limited to:

Proposing resolutions to address issues and concerns.

• Identifying problems and necessary corrective actions needed to be

• Providing technically sound resolutions to the Government.

• Developing and designing technical

• Recommending and, upon approval, maintaining policies and

• Recommending changes to policies, procedures, and

• Analyzing and defining systems, functions, process and user needs

• Updating system requirements based on changes in operations or policy

• Creating documentation such as policies, procedures, workflows, and user guides

• Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission

Required Qualifications:

• Min 6 years with HS degree, 4 years with AS/AA degree, 2 years with BS/BA
• A DoD TS/SCI clearance is required
• DoD 8570.01M IAT AND
• ITIL Foundations OR
• Project+ OR
• Certified Associate in Project Management (CAPM)

Desired qualifications:

• Experience with BMC Remedy
• Experience with BMC Smart Reporting or Yellowfin Dashboards
• Experience working in a federal government environment
• Information technology background
• Experience working with an ITSM tool such as BMC Remedy/Helix, ServiceNow, Jira, etc
• Experience with requirements gathering
• Experience with IT report development in relational databases

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.