Customer Support Specialist

Why work at Johnson Controls

Johnson Controls is a global diversified technology and multi-industrial leader, building a world that is safe, comfortable, and sustainable. Serving a wide range of customers in more than 150 countries. Our diverse global team of 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and create greater value through our strategic focus on buildings and energy growth platforms.

What you will do

Provide advanced support for end users working on sales applications. Establish and maintain open lines of communication between technical support staff and sales support staff to ensure timely resolution of open issues. Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.

How you will do it

• Provide first tier application support for the Johnson Controls CRM applications by resolving technical issues through research and investigation responding back to appropriate parties via Salesforce and or Phone calls.
• Performs application administration as required to include data uploads, record updates and various administrative tasks.
• Working with National Sales Process Manager, Project Managers, and other Sales Process team members, participate in development of knowledgebase for help desk use through documentation of issues.
• Assist end user community with technical questions and functionality issues.

• Other duties as assigned.

What we look for

Required

• High school diploma or equivalent. Associate of Arts Degree or College degree preferred.
• 2 years of administrative experience with a background in Sales, Operations, and/or Administration.

• Knowledge or experience with a CRM Tool such as Oracle CPQ, Siebel or Salesforce.com.
• Experience in a call center environment helpful not required.
• Ability to analyze and solve problems with a high degree of accuracy. Must be able to assess issues quickly and provide solutions.
• Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
• Desire to learn and work independently with minimal supervision.

• Able to communicate effectively with all levels of end-users in a patient and friendly way to address questions/problems.
• Ability to multi-task and establish work priorities

Hiring Hourly Range: $27.00 - 34.00 USD. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page athttps://www.johnsoncontrols.com/careers.