Manager, Internal IT (Onsite)

Responsibilities

• Develop and execute strategic technology initiatives aligned with business requirements through ITIL Service Management practices

• Build and manage high-performing technical teams through recruitment, mentorship, and career development programs

• Oversee continuous delivery of software and technology updates to maintain functionality, security, and currency

• Establish and deliver service availability targets, disaster recovery plans, and capacity management strategies

• Lead implementation and improvement of technology services including optimization and root cause analysis

• Manage financial planning, roadmaps, and cross-functional stakeholder relationships

• Maintain comprehensive documentation repositories for hardware and software technologies

Qualifications
Required

• Bachelor's degree or equivalent relevant work experience

• At least 5 years experience in a critical IT services organization

• At least 3 years experience in direct people management and team leadership

• At least 3 years experience with incident, change, and problem management processes

• Demonstrated ability to make good and timely decisions that keep the organization moving forward

• Proven ability to anticipate and balance the needs of multiple stakeholders

• Strong track record of developing people to meet both career and organizational goals

Preferred

• Subject matter expertise in a relevant technology service line

• Experience leading enterprise-wide technology transformation initiatives

• Advanced knowledge of Information Technology Infrastructure Library (ITIL) frameworks and best practices

• Experience managing departmental budgets and resource allocation

• Experience with strategic vendor partnerships and complex technology implementations

Expectations

• Travel up to 20%

• Available for non-traditional hours when project needs arise

• Participate in on-call rotation to support system maintenance and security updates

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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