Student Accounts Manager

Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community.
UNC Asheville is committed to promoting diversity and a work environment that encourages knowledge of, respect for, and the ability to engage with those of other cultures or backgrounds. Staff members are encouraged to take an active role to engage in the institution's efforts in promoting diversity and inclusion throughout the workplace. The successful candidate is expected to foster an inclusive work culture where uniqueness of beliefs, backgrounds, talents, capabilities and ways of living are respected and welcomed. Women, traditionally under-represented minorities, and people with disabilities are encouraged to apply.

Normal office hours are 8:00 a.m. to 5:00 p.m. EST, Monday through Friday, with occasional hours on evenings and weekends, as needed, to meet deadlines or department priorities. Hybrid remote option may be available at the discretion of the supervisor.

The UNC Asheville Student Accounts Office seeks to provide a high level of support to the University and its stakeholders that is competent, approachable, reliable, empathic, and responsive. The Student Accounts team is responsible for representing these pillars in both attitude and action.

The Student Accounts Manager position manages and facilitates key departmental functions within the Student Accounts Office including; student refunds, student e-commerce systems, billing table management, adherence to reporting and foreign national tax requirements, 1098-T processing, and Payment Card Industry & Data Card Industry compliance.

The position oversees the cashier position and any student workers in the Student Accounts Office.

Duties of this position will include:

Bachelor's degree; or Associate's degree and two years of related experience; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Bachelor's degree with 2-4 years of related experience.

Demonstrated leadership and ability to work independently with high level of professionalism.

The preferred candidate is customer service oriented, demonstrates excellent verbal and written communication and interpersonal skills, is highly proficient with computer software applications including MS Office, Google Applications, and is a proactive problem solver.

The ideal candidate excels in:

This position is an INTERNAL ONLY posting. Only current UNC Asheville employees will be considered.

Applications must be submitted online no later than 11:59 p.m. ( EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned. Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution. If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.