Hard Services Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: The Hard Services Manager will work with the Area Managers and/or Property Managers in overseeing the delivery of maintenance and repair services. Will work with the Facility Manager in the management and operation of the properties as directed by the clients and in accordance with the standards and procedures of JLL. Our goal is to provide our clients with the highest level of client service available. Candidates must have the proven ability to work without direct day to day supervision to orchestrate all efforts and support the team to ensure client receives first class customer experience. In addition, this individual will have the responsibility of ensuring applicable business information/work order data is stored and maintained to help support business decisions when needed. Collects data and runs basic and advanced reports as directed. Provide vendor support to assist with work order management and invoicing issues, tracks and records invoice status to assure timely payments. Ensure client satisfaction KPI's are met with delivery of contracted services and provide a role in monitoring and increasing customer satisfaction. Thus, this position requires a clear communicator, both verbal and written. An organized individual, with effective time management skills, that can demonstrate a willingness to learn and adapt.

What your day-to-day will look like:

• Manage the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety equipment and systems.
• Understands the engineering design and operational aspects of building systems and equipment and ensure building systems are maintained to an industry reliably and efficient state.
• Foster a culture of proactive behavior by inspecting buildings and all related infrastructure for preventative repairs.
• Monitor and review WO metrics and preventative maintenance and determine dates and duration to complete WO's and communicates with work order requesters.
• Estimates the labor resources required for completion of a WO, estimates and reviews work order invoice of labor costs, materials, non-stock material purchase requisitions and external resources required for completion of WO.
• Assists in the management of the operating budget.
• Assists in the completion of the building audits.
• Assist the FM in meeting or exceeding Site KPIs; Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly.
• Recommend continuous quality improvement practices.
• Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan.
• Work with subs and contractors to complete assigned work.
• Coordinates the teamwork schedule to ensure the most effective use of team resources and timely completion of all pre-planned and corrective work.
• Coordinates with client representatives to understand their needs and to ensure the work schedule takes account of the downtime windows negotiated with clients, where necessary.
• Ability to interact on a daily basis with key stake holders
• Comply with all safety procedures, maintaining good housekeeping and safety of work areas.
• Recognize danger and safety hazards and propose methods to eliminate them.
• Maintain compliance to State, County, or City Ordinances, Codes, or Laws.
• Must complete all required safety trainings as scheduled.
• Ability to effectively manage a team of 6-8 across two locations.

Work Schedule:

• Monday - Friday: On-site presence required during regular business hours
• Off-hours on-call availability
• Must be able to receive and respond to calls outside of regular business hours
• Prepared for immediate response to emergencies, including after-hours, weekends, and holidays

Desired or preferred experience and technical skills:

• Bachelor's degree and/or equivalent work experience in Facilities Management, Maintenance Management or Property Management preferred.
• Minimum of two years of facility management experience in a GXP environment preferred.
• Extensive building systems knowledge, preferably with a CMMS, including Siemens, BMRAM and Corrigo.

Required Skills and Experience:

• 5+ years of technical experience in all aspects of building engineering with a strong background in technical aspects of HVAC, plumbing, electrical equipment, repair and maintenance and overall system design and application.
• Must possess and maintain a valid state driver's license
• Read and comprehend complex building drawings and systems.
• Knowledge of building systems and technical skills (mechanical, electrical and HVAC systems).
• Requires advanced Microsoft Office skills, Excel, Word, PowerPoint skill and other microprocessor-based office equipment and have computer and mobile (Smartphone) skills for CMMS, email, MS Office, TEAMS, Safety training, Sourcing, etc.
• Ability to interact with clients, both internal and external.
• Ability to effectively present information.
• Requires knowledge of financial terms and principles.
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.
• Must have strong Teamwork, Ethics, and Excellence (JLL core behaviors).
• Ability to respond to emergencies 24/7
• Position is on-site full time with no work from home ability.

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Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.