Customer Account Manager (US or EUR)

Howmet Aerospace, Engines, is currently seeking a Customer Account Manager for our Rolls Royce and ITP accounts, responsible for the casting, coating, machining, and forged ring businesses.

This position can be based out of any US or Europe Engines location.

Primary Responsibilities: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Serve as a primary working level customer interface for the Rolls-Royce and ITP customer accounts.
• Develop strong, trusting and collaborative relationships with key customer contacts.
• Understand the customer's organization, products and markets including related priorities, issues and opportunities to best position Howmet to serve customer needs.
• Identify and prioritize customer business growth opportunities, leveraging key Howmet products and technical capabilities.
• Lead multi-year contract negotiations for assigned customer accounts.
• Develop and execute customer account plans to drive commercial strategies and monitor overall business health.
• RFQ coordination with Howmet sites including alignment of Howmet capabilities with specific customer needs.
• Business review preparation/oversight including financial analysis, internal presentation, quote preparation, submittal and customer follow up.
• Open items tracking/resolution with Howmet sites to satisfy customer requirements and provide effective dispute mediation.
• Customer scorecard analysis including quality and delivery performance correlation and communication.
• Oversee concurrent engineering, joint customer cost reduction activity coordination.
• Customer contract/terms and conditions maintenance and development including price and portfolio management, alloy elemental management activities, economic indices tracking and other key business items.
• Strong, collaborative approach supporting the annual Budget/Long Range Plan process with our sites and the customer.
• Customer meeting coordination and related preparation assistance with Howmet sites.
• Customer on time pay performance monitoring with assistance provided as required in coordination with Howmet sites and Credit organization.

Basic Qualifications

• Bachelor's degree from an accredited institution is required
• Minimum of 8 years B2B sales or account management related experience.
• Ability to travel up to 25%.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position entails access to export-controlled items and employment offers are conditioned upon an applicant's ability to lawfully obtain access to such items.

Preferred Skills and Qualifications

• Bachelor's degree from an accredited institution in Business or Engineering is preferred
• Minimum 3 years of aerospace sales and/or management level experience.
• Experience within the aerospace industry, investment castings, coatings, or forged products
• Proven customer relationship abilities and account management aptitude.
• Understanding of terms and conditions documents and commercial agreements.
• Basic knowledge of aircraft engine components, materials, technical drawings.
• Experience and intermediate proficiency with Microsoft Office programs (Word, Outlook, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Strong analytical skills; able to effectively problem solve and deliver on objectives.
• Display innovative thinking and creativity.
• Flexible and able to work with all levels of the organization.
• Demonstrated dependability and ability to work independently and with large teams.
• Ability to multi-task.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and reach with hands and arms. The employee frequently is required to stand; walk; use hands, talk and hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually low.