Sales Associate

Position Title:

Sales Associate

Exempt Status:

Non-Exempt, Full Time Hourly

Reports to:

Financial Advisor Securities

Branch:

Tyler - Wealth Management and Trust

Full-time:

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

Summary of the Job:

Supports the Financial Advisor and team with back office processing and operations, and services to the public under the direction of the Financial Advisor and in association with the Financial Advisor. Responsible for administrative office functions, sales support to the Financial Advisor and functions related to new business. Provides sales support to the Financial Advisor through an integrated marketing program, including branch training, relationship development, individual and group presentations, direct-mail programs, follow-up calling and other client contact methods in coordination with the Financial Advisor. Initiates outbound phone calls, scheduling appointments for advisors, assists supervisor with office functions relating to marketing and compliance, responds to client service requests and maintains outstanding client service standards. Must be able to work effectively with other team members, clients and advisors.

Essential Functions:

• Handles incoming calls.
• Interviews and counsels customers to obtain financial background and investment goal information needed to develop a customer profile and to assist in determining appropriate investment strategies under the direction of the Financial Advisor.
• Remains thoroughly informed regarding NDIP and Bank changes in services, products and policies.
• Cross-sells other Bank products and services to new and existing customers to generate new business.
• Supports team on operational and client related issues.
• Initiates, processes and responds to client service requests.
• Initiates outbound calls to clients (schedules appointments including client reviews, confirms appointments, respond to clients and communicates with clients on issues).
• Completes client meeting preparation, calendar and required client reports.
• Processes new business and completes new business related functions.
• Opens customer accounts, maintains customer files and records in accordance with OSJ requirements and prepares all required reports.
• Completes daily, weekly and monthly operational and technical tasks, as needed.
• Initiates and confirms customer orders for the Financial Advisor when requested.
• Supports Financial Advisor and responds to Financial Advisor requests.
• Clears compliance required maintenance.
• Performs other work-related duties assigned by supervisor, senior management or Financial Advisors in the field.
• Maintains all information relating to customer accounts and bank affairs in strict confidence.

Additional Functions:

• Maintains a current understanding of stated procedures and policies, including regulatory compliance issues.
• Utilizes and fully completes appropriate checklists.
• Becomes cross trained in all department functions.
• Participates in continuing educational courses, as required, through NDIP, the Financial Advisors Manager and mutual fund, broker/dealer and insurance company wholesalers.
• Maintains NDIP Investment Center and display areas and handles public relations within branch locations.
• Reads and understands NDIP Compliance Manual and remains current on all communications from NDIP Compliance Department.
• Maintains a current understanding of stated procedures and policies, including regulatory compliance issues.

Required Education/Experience:

• High school graduate; college degree preferred.
• One year previous office, financial, management and/or securities experience and direct sales experience is required.
• Previous sales and service support in a banking environment is a strong plus.
• Ability to build relationships with customers and branch personnel.
• Detailed oriented with excellent analytical skills.
• Excellent verbal, non-verbal and interpersonal skills.
• Excellent organizational & time management skills.
• Excellent attitude & an extraordinary client service orientation.
• Ability to handle multiple tasks & operate on tight deadlines.
• Self motivated and self reliant with a business appearance and demeanor.
• Ability to perform repetitive functions.

Necessary Skills:

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and geometry.
• Ability to define problems: collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Proficient personal computer skills including electronic mail, record-keeping, routine database activity, word processing, spreadsheet, graphics, etc.
• Prioritize, organize and handle multiple projects simultaneously.

Physical Activity/Dexterity:

• Manual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials.

Physical Environment Demands:

• Must be able to remain in a stationary position 90% of the time.
• The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone.
• Constantly positions self to operate on a computer.
• The person in this position frequently communicates with other people throughout each day. Must be able to exchange accurate information when conversing.

Working Conditions/Environment:

• Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Moderate noise (e.g. business office with computers and printers, light traffic).

Work Schedule/Hours:

• Monday through Friday; 8:00 a.m. - 5:00 p.m.
• Ability to work overtime as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)