Call Center Supervisor

Staffmark Group
$22.00-$25.00
United States, Minnesota, Minneapolis
Feb 11, 2025
Do you have 2-5 years of customer service/call center experience and seeking to grow in your professional development? Pro Staff has partnered with a company that provides consulting, notice, and administration services to clients including law firms, companies across all industries, and governmental agencies at all levels. We are hiring a motivated individual to join our diverse team as a Call Center Supervisor in Minneapolis, MN. Schedule \| 8:30am - 5:00pm or 9:30am - 6:00pm, Monday - Friday (overtime as needed) Pay \| $22 - $25/hr. Daily tasks: Oversee the daily operations of the customer service team, ensuring efficient workflow and call handling. Monitor calls for policy adherence, provide coaching, and handle escalations to ensure customer satisfaction. Communicate team objectives, foster a positive work environment, and drive performance. Train, develop, and assess team members, making recommendations for hiring and advancement. Prepare productivity reports, analyze data, and implement process improvements. Maintain safety, security, and compliance while addressing system issues and resolving workplace concerns to promote a cohesive team dynamic. Qualifications: High school diploma or GED required, bachelor's degree preferred, or equivalent experience. Strong leadership, communication, and customer service skills. Proficiency in Microsoft Office and PC applications. Knowledge of company policies, procedures, and ethical standards. Ability to perform repetitive motions and work long hours at a computer. Ability to work with diverse groups of people. This is a direct hire position with a full list of benefits that will be provided upon being hired by our client. At Pro Staff, we are committed to your growth and success. Take the first step towards a fulfilling career by clicking 'Apply Now' and embark on a fresh new journey with us today! The law requires employers with 30 or more employees at one or more sites in Minnesota to disclose in each job posting the starting salary range and a general description of all benefits and other compensation including health or retirement benefits, bonuses, or other financial benefits to be offered. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Pro Staff Pro Staff is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.