Operations Specialist II - HOA Payments/Deposits (Remote)

This is a remote role with the expectation that time working will regularly take place outside of a company office. We are looking for candidates who live within a commutable distance to our Phoenix, AZ or Raleigh, NC offices.

This position provides advanced operational support for Community Association Banking in the execution of daily activities. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team through knowledge in the area of work.

The schedule for this position will rotate every three weeks between three shifts including 8:00-5:00 MT, 12:00-8:30 MT and 1:30-10:00 MT. Some weekend work may be needed.

• Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service. Identifies appropriate course of action for more complex issues or disputes.
• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies and communicates process inefficiencies. May offer recommendations for process improvements.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests. May offer guidance and direction to less experienced specialists through knowledge in area of work.

High School Diploma or GED and 2 years of experience in Financial Services or Operations Support

Preferred Skills & Experience:

• Must be flexible to work rotating shift schedule
• Payment processing experience
• Banking operations experience
• Community Associate Banking experience
• Vision IP systems experience
• 10 key skills with speed and accuracy
• Experience balancing debits and credits
• Experience working within a fast-paced production environment
• Proficiency with MS Office, specifically Excel
• Ability to multi-task
• Ability to research and resolve issues
  
  

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.