Executive Travel Services Co-ordinator

Executive Travel Services Coordinator

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Travel Services Coordinator to join the our team. This role is located in Lake Mary, Florida - HYBRID.

In this role, you'll make an impact in the following ways:

• Leads other support staff in assisting more senior corporate services professionals in completing tasks related to service activities for a key/critical operational area(s).
• May officially serve as a team lead to other corporate services support staff. Services may include catering and culinary, mailroom and production, meeting and events, and travel, among others.
• Independently field and triage the full range of customer questions and complaints related to the provided service(s),, serve as escalation point for more the most complex questions or issues.
• Employs communication tactics to turn customer dissatisfaction around to a mutually agreeable conclusion.
• Creates documentation for dissemination to on-site services providers related to operating policies, procedures, etc. Develops the content based on experience with customer feedback.
• Identifies and recommends areas for new or enhanced procedures based on customer feedback.
• Leads records management related to service delivery activities or vendor information. Ensures completeness and accuracy, resolving issues when identified. Pulls and analyzes data on service delivery activities,, provides reports to more senior staff with recommendations on process improvements or operational issues.May directly provide contracted service during peak hours or staffing shortages.

To be successful in this role, we're seeking the following:

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.