Software Functional Analyst

V2X has an exciting opportunity for a Functional Analyst /Helpdesk Tier 2 Specialist. The candidate will provide support to United States Army web-based application end-users in the field to include: troubleshooting and resolving user's issues, performing ticket incident documentation, executing work orders with detailed break-fix steps, and ensuring resolution in ticket tracking system to include quality assurance checks of assigned tickets. The Functional/Helpdesk Tier 2 Specialist shall provide advanced service support & service delivery functions.

The desired candidate is a self-starter, able to operate with minimal supervision.

Duties and Responsibilities:

• Determine if problems are system generated issue or customer generated issue
• Interact with Data Base Administrators (DBAs) as required
• Utilize help desk Virtual Call Center (VCC)
• Utilize Service Now (SNOW) for tracking incidents
• Provide assistance to the developers on improving processes within the system
• Assist testers with addressing Test Control Records (TCRs)
• Assist technical writers with documenting various system processes
• Write reports for new problems encountered not covered by current change requests (CR)
• Monitor DBA monthly error reports for information relating to assigned tickets
• Keep customer informed on performance trends and changes in policy requirements

Required Qualifications/Skills:

• Experience in performing Army logistics and Transportation management functions in an automated logistics management environment
• Experience and knowledge of life cycle support requirements, logistics management principles, concepts, policies, regulations, military support programs
• Experience with RFID/AIT barcoding related to an Automated Logistics system
• Experience with ARMY transportation requirements and policies
• Experience with Help desk environment
• Clear and concise written and verbal communication skills
• Effective documenting helpdesk incidents, managing escalation, and making recommendations
• Possess a thorough knowledge of material and personnel movement procedures and Army ammunition regulatory knowledge
• Demonstrated understanding and knowledge of munitions management
• Interaction with customers on a Tier 1 and Tier 2 level
• Experience in applying analysis and resolution of complex transportation related issues
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint and Outlook)

Desired Qualifications/Skills:

• Experience using II Standard Army Ammunition System (SAAS) to track logistics of ammunition
• Experience with Service Now software
• Must be organized and able to prioritize task efforts
• S. Army coordination and tracking of material and equipment experience

Education Requirements:

• Applicants must have a minimum 4 years of experience with a Bachelor of Science or Bachelor of Arts Degree

Benefits include the following:

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  • Healthcare coverage
  • Retirement plan
  • Life insurance, AD&D, and disability benefits
  • Wellness programs
  • Paid time off, including holidays
  • Learning and Development resources
  • Employee assistance resources
  
  
  
  
• Pay and benefits are subject to change at any time and may be modified at the discretion of the company, consistent with the terms of any applicable compensation or benefit plans.

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