Revenue Cycle Trainer

The US Oncology Network is looking for a Revenue Cycle Trainer for Surgical Services to join our team at Texas Oncology. This hybrid remote position will support our Central Business Office location at 3001 East President George Bush Highway.

This is a hybrid remote position, employee will be required to occasionally work in office, primary work location will be from home. Occasional travel will be required.

Typical work hours are: 8 hours daily, 8:30am up to 5:30pm for 1^st 90 days. Then able to work with manager for earlier start time.

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the position do?

Under direct supervision, responsible for supporting the development and continuous improvement of a comprehensive training strategy that ensures alignment of training and development across surgical service lines. This position will be responsible for planning, developing, implementing, and evaluating Revenue Cycle training programs and content and providing training and support to employees in the field to help them achieve individual and unit performance standards. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

The essential duties and responsibilities:

• Provides direct training and support to employees to help them achieve individual and unit performance standards.
• Facilitates individual, confidential performance coaching as requested by managers as it relates to achieving performance objectives, skill, and knowledge expectations, and developing competencies.
• Assess the impact and effectiveness of training programs through post-training evaluations and feedback from participants and their supervisors. Modify programs as needed based on feedback and outcomes to align with organizational needs.
• Prepare instructional materials to support training programs, including course objectives, outlines, background materials, and training aids.
• Provides support to trainees to help them achieve individual and unit performance standards.
• Develops, designs, and maintains training resources (e.g., job aids, guidebooks, eLearning modules, etc.).
• Prepare instructional materials, including course objectives, outlines, background materials, and training aids.
• Facilitates technical and soft skills training to employees at all levels within the organization using a variety of instructional methods including face-to-face facilitation, virtual workshops, asynchronous e-learning, etc.
• Develops, designs, and facilitates implementation training for business systems.
• Consults with management team regarding training needs and performance issues.
• Researches and identifies areas in which training is required and/or beneficial.
• Assists in implementing training plans for individual and team development initiatives.
• Stays updated on industry trends, best practices, and new training methods to continually improve the effectiveness of training programs and provide recommendations for improvement.
• Other duties as requested or assigned.

The ideal candidate for the position will have the following background and experience:

• High School diploma or equivalent required.
• Three (3) years of work experience in a related field or equivalent combination of education and work experience.
• Excellent interpersonal and presentation skills, both in-person and virtually.
• Proficiency with Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).
• Experience successfully utilizing technology to deliver or facilitate training in person and in virtual learning environments.
• Must successfully complete required onboarding courses and training within 45 days of occupying position.

Preferred Qualifications:

• Bachelor's degree in a related field.
• Prior experience or certification in Training, Learning & Development, Adult Learning Theory, Service Design, or Content Management.
• Experience with eLearning programs and training tools (e.g., Articulate360, Adobe Captivate).
• Strong understanding within surgical services, the role demands, and the competencies required to support those roles.
• Knowledge of multiple PMS and EHR platforms, and athenaOne.
• Knowledge of medical insurance processes, billing, and collections with CPT, ICD10, and HCPCS coding and medical and surgical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc.).
• Strong knowledge in surgical services.

Competencies

The ideal candidate will possess a combination of technical and soft skills essential for success in this role. These competencies ensure the ability to perform job duties effectively and contribute positively to the team and organization.

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; accesses and uses other expert resources when appropriate.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.
• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Physical Demands

Work Environment