Intern, Technical Support

Technical Support Intern - Chelsea, MA

The MWRA MIS Department is seeking a Desktop Technical Support Intern to work on the Authorities Desktop, Laptop, and Mobile devices. As part of a team, the Intern will provide software, and hardware upgrades and support on end user equipment. This will include applying Security, OS patches, application updates and inventory record controls on equipment being serviced. Works under the supervision of the Program Manager, MIS Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participates in the Laptop Validation Project.
• Configures, tests and installs microcomputer hardware, software, and peripheral products for the MWRA.
• Investigates, diagnoses, tests and resolves a wide variety of microcomputer hardware, peripheral device and software problems reported by users through the Helpline or other sources.
• Participates on microcomputer hardware, software, or peripheral device project teams to assist MWRA users with introduction to new or modified microcomputer environments.
• Utilizes the MWRA tracking system, Maximo, for workorders and inventory updates

QUALIFICATIONS:

• College Information Technology or Computer Science major
• Proficiency with MS Windows and MS Office Products
• Understanding of security and OS patching
• Ability to work independently
• Good communication skills required

OTHER INFORMATION:

• Work Location: MWRA, 2 Griffin Way, Chelsea, Massachusetts
• Work Schedule: Monday - Friday 7:00 am - 3:00 pm
• Time Frame: May - September

How to Apply:

Apply online at www.mwra.com.

Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identify or expression, genetics, or veteran status.