Enrollment Services Specialist, Senior

Enrollment Services Specialist, Senior

Registrar's Office

Georgia State University

In the Office of the Registrar, Enrollment & Registration is looking to fill Enrollment Services Specialist, Senior position located at our Dunwoody, Ga office. The primary responsibility of the Enrollment Services Specialist, Sr. position is to play an important role of assisting and handling calls and student visit inquiries that cannot be resolved by the Enrollment Services Specialists. The person will assist the Assistant Registrar and Associate Registrar with monitoring Q-Nomy queuing system, Salesforce cases submitted by students for assistance, Salesforce Live Chat, Slate Virtual Appointment, assisting with reports, and responding to student inquiries

WHAT MAKES The Registrar's Office A GREAT PLACE TO WORK?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

In the Office of the Registrar, Enrollment & Registration, the primary responsibility of the Enrollment Services Specialist, Sr. position is to play an important role of assisting and handling calls and student visit inquiries that cannot be resolved by the Enrollment Services Specialists. The person will assist the Assistant Registrar and Associate Registrar with monitoring Q-Nomy queuing system, Salesforce cases submitted by students for assistance, Salesforce Live Chat, Slate Virtual Appointment, assisting with reports, and responding to student inquiries.

The scope of responsibilities will include these specific duties but is not limited to:

* Provide immediate assistance in investigating and resolving problems which cannot be solved by an Enrollment Services Specialist with 1^st tier & 2^nd tier enrollment services calls and student visits.

* Assist the Assistant Registrar and Associate Registrar with monitoring student inquiries submitted in Salesforce by students; Assist with reports, and Q-Nomy queuing system for in-person.

* Handle escalated calls, complaints, questions, and inquiries. Provide excellent customer service within a high-volume Enrollment Services Center environment.

* Provide cross-functional services in enrollment services which include registration, academic and biographical records, and issues related to campus and online course enrollment from the start of a student's academic career through graduation.

* Assist with completing the necessary process or action to make referrals to the appropriate campus resource for continued service and resolution.

Successful candidates will possess the following attributes:

* Preference will be given to candidates demonstrating a knowledge of FERPA and Enrollment & Registration.

* Strong customer service skills

• Must have a working knowledge of integrated student record data systems, such as Banner, Q-Nomy queuing system, Salesforce CRM system, Slate system etc.
• Must have a collaborative, energetic and resourceful work style.
• Strong oral and written communication skills.
• Excellent organizational and interpersonal skills.
• Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.

* Self-starter and quick learner with a continual desire and capability to learn.

• Top performer and team player with proven experience working in a high-energy and fast-growing workplace.

* Experience in an enrollment services environment or unit (i.e., academic records, admissions, financial aid, registrar, student accounts).

Minimum Hiring Qualifications:

• Bachelor's degree and three years of related experience; or a combination of education and experience.

Preferred Hiring Qualifications:

• Working knowledge of registrar-related functions, integrated student record data systems, such as Banner and Banner Workflow, and laws governing student records.
• Have a collaborative, energetic and resourceful work style.
• Excellent oral and written communication skills.
• Excellent organizational and interpersonal skills.
• Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
• Proficient understanding of Microsoft Office applications (Word, Excel, Outlook), Argos, SQL, and video editing software.

To be fully considered for this position all candidates must submit the following at the time of submission:

* A complete and accurate GSU application, Resume, Cover Letter (Recommended)

Final candidates must provide three professional references.

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