Senior Practice Assistant, Radiation Oncology

Brigham and Women's Hospital
United States, Massachusetts, Boston
75 Francis Street (Show on map)
Feb 14, 2025
Under the direction of the Radiation Oncology Practice Director and the Clinical Director of Breast Radiation Oncology Group, the coordinator is an active member of the clinical care team and is responsible for triaging incoming referrals in a multi-disciplinary approach. - Supporting the Breast Radiation Oncology program - Procuring medical records: Prior pathology, imaging, Graphic Plans/DICOMs, and relevant reports required for patient care review. - Coordinating all appointments as needed for each specialty. - Obtains authorizations for imaging requests and procedures (e.g., SBRT) as needed. - Effectively communicates with the Breast Radiation Oncology Program. - Provides appointment information/instruction to patients regarding hospital and department procedures. - Arrange interpreters or transport if necessary.Assists with patient questions and serves as a critical point person, ensuring patients' needs are met. - Assists in the referral process for those patients who seek treatment closer to home. - Provides departmental administrative cross-coverage when needed. - Perform other duties as assigned. Knowledge of practice operations and standards. Understanding of procedures including filing, copying, scanning, printing, and faxing. Phone skills: Ability to use phone system (answer and screen calls, put on hold), answer routine questions in the manner, and communicate in a professional, courteous, clear, and concise manner. Organizational skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize.Ability to manage multiple tasks effectively follow established protocols, and work within systems. Writing skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages. System Skills: Ability to type and enter data at an entry-level. Entry-level understanding of applicable systems. Understanding of the appropriate use and importance of related forms. Basic understanding and use of medical terminology. Basic comprehension of insurance types and referral process. Basic comprehension of registration and fiscal information. Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPPA. The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.