Supervisor, Clinical Operations

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Position in this function is responsible for supervising and coordinating the daily operations of the department support staff. Serves as departmental liaison and first line of contact with patients, staff and providers. Manages efficient patient flow, appropriate use of supplies and other operational functions. Generates and maintains a variety of statistical reports. Assists the department Manager with preparation of the department budget and manages budget for all administrative functions of the department. Collaborates with the department manager and/or director in developing and revising department policies, procedures, and protocols. Provides guidance and training to assigned staff responsible for admitting, registering, scheduling and verifying patient insurance policies. Monitors quality assurance programs and recommends areas of improvement. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment.

Primary Responsibilities:

• Supervises support staff members, assesses the needs of patients, and delegates tasks appropriately
• Provides guidance and training to assigned staff responsible for scheduling and frontline activities
• Supervises clinical staff members in the absence of the department manager, assesses needs of clients and delegates tasks appropriately
• Facilitates in the development of a unit level plan for financial and personnel resources required to provide the needed services for each shift
• Ensuring customer service and other administrative activities for the department administrative staff. Develops staff to accomplish goals that support the department / organization direction
• Supervises, oversees and coordinates daily staff assignments and operations for the department to include hiring, terminating, disciplinary actions, performance evaluations and training
• Supervises the patient flow process between the frontline staff (Patient Care Coordinators) and the clinical staff to ensure that an efficient transfer of patients between these two staffing entities occur on a daily basis
• Demonstrates quality improvement, facilitating the generation of ideas for improvement of patient care and functioning of the department initiatives. Collaborates with other healthcare team members to generate new ideas for quality improvement with regards to administration, patient care, and overall functioning of the department
• Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of related experience of which must have been in a supervisory / lead capacity
• Supervision/Management knowledge and experience
• Knowledge of HMOs, PPOs, Medicaid, Medicare, and insurance plans
• Solid computer skills (MS Excel, MS Word, MS Outlook)

Preferred Qualifications:

• Related experience in technical or specialty areas assigned
• Proven solid conflict resolution skills
• Proven ability to maintain patient confidentiality
• Proven ability to deal with stressful situations
• Proven ability to analyze and interpret data, manage own time and work tasks; ability to plan, develop and coordinate multiple tasks, PC skills, effective communication skills

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.