Phlebotomy - PSC Greeter
 Equiliem | |
medical insurance, dental insurance, life insurance, 401(k), remote work
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 United States, Florida, Naples | |
 Feb 17, 2025 | |
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Is Covid Vaccination Required?: No
Is Position Eligible for Remote Work?: No State of Credentials Licenses Required: Not needed for this position. Shift/Time Zone: Monday - Friday -6am-2pm-EST Job Description: Summary Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times Duties and Responsibilities * Greet customers appropriately. Treat all customers in a courteous manner. * Assists patients with kiosk sign-in, and ensures accuracy of same. * Contacts clients to obtain patient orders. * Handles customer inquiries. * Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual). * Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry. * Demonstrates organizational commitment and values of Quest Diagnostics. * Adheres to departmental and company policies. * Reports on time to work, following attendance guidelines. * Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. * Use established protocols for reporting customer complaints. * Ensures that HIPPA Compliance regulations are followed; uses test translation tables. * Completes all required training. * Assists with stocking of supplies. * Other duties as required to meet the customer requirements. * Completes special projects as requested by supervisor or manager. Job Qualifications Required Work Experience: * One year customer service experience Preferred Work Experience: * Keyboard/data entry and PC experience Physical and Mental Requirements: * Prolonged standing/sitting * Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time. * Talking * Vision - requires constant mental visual attention to details. * Walking * Balancing Bending/Kneeling * Pushing/Pulling * Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative MUST HAVE EXCELLENT UNDERSTANDING OF ENGLISH LANGUAGE BOTH SPOKEN AND WRITTEN Knowledge: * Medical Terminology helpful, not required Skills: * Must be flexible and available based on staffing requirements; weekends, holidays, and overtime. * Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups. * Demonstrates good organization, communication, and interpersonal skills. * Capable of handling multiple priorities in a high-volume setting. * Able to make decisions based on established procedures and exercise consistent, independent, sound judgment. Education: High School Diploma or Equivalent Required Additional Job Details: Candidate must have reliable transportation to get to/from worksite without issue (bus, Uber, rideshare is not reliable transportation). Must be available to work whenever scheduled, BE ON TIME, and stay for the entire shift. Excessive absenteeism/tardiness is not tolerated and will be cause for termination Please ensure that you are verifying the commute time to/from the physical work location when submitting candidates. Candidates need to be within a 20-25 min commute window to ensure their ability to travel to/from the site for coverage. MUST HAVE EXCELLENT UNDERSTANDING OF ENGLISH LANGUAGE BOTH SPOKEN AND WRITTEN Benefits offered to our workers include the following: Medical Insurance Vision & Dental insurance Life Insurance 401K Commuter Benefits Employee Discounts & Rewards Payroll Payment Options | |