Senior Reporting Analyst (Virtual, US)

POSITION SUMMARY

The Senior Reporting Analyst is responsible for supporting Client facing reporting initiatives and projects, this role requires a deep understanding of the SIRVA business operational & financial processes. This role will work directly with Clients and Account Managers to consistently improve and enhance clients' reporting experience through automation. The Senior Reporting Analyst must be able to listen and gauge what key metrics are needed in order to satisfy customer requirements. The Senior Reporting Analyst will become a critical member of the client implementation team, and focus on providing an analytics solution that can be easily handed off to the support team and that is scalable.

FUNCTIONS AND RESPONSIBILITIES:

* Interact with key stakeholders at all levels of our client's organizations in a professional manner. Represent the strategies of our SIRVA Data and Analytics team competently.
* Manage a portfolio of clients & their reporting requirements
* Partner with Account Management & Sales to support new client & existing request for proposals (RFP).
* Facilitate the onboarding and Client implementation process
* Present technology/reporting demo's to clients in person or via online meetings, travel may be required at times

* Partner with reporting team and other impacted business units to continually improve current reporting, including both the processes involved and reporting design
* Constantly evaluate systems, processes and procedures for inefficiencies and make recommendations for improvement
* Create and develop new Reports in order to analyze and gain actionable insight into the clients' program
* Assist team to produce accurate and timely reports
* Responsible for updating and maintaining master data management for clients who require customized reporting
* Write-up & Document Requirements for Client related projects
* Partner with project teams to complete User Acceptance Testing
* Assists with training of new analysts on report creation, report locations, and tactical elements of the role

QUALIFICATIONS AND PREFERRED SKILLS

* Minimum 5 years of data analysis experience
* Ability to work successfully in a team environment
* Strong problem solving and conflict resolution skills
* Strong oral and written communication skills
* Excellent customer service skills
* Advance Excel knowledge
* Advance user Power BI or Similar technology
* Ability to create user-friendly visualizations
* Knowledge of using SQL language for querying data
* Experience working in Customer focused roles

EDUCATION AND CERTIFICATION REQUIREMENTS
* Bachelor's Degree within a business discipline

#LI-Remote

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.

At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.