Ambulatory Care Administrative Coordinator 2

University of California - San Francisco Campus and Health
sick time
United States, California, San Francisco
Feb 18, 2025
Ambulatory Care Administrative Coordinator 2 Temporary Employment Program Temporary Employment 83906BR Job Summary The duration of this temporary role is approximately five months. Includes optional medical benefits, sick leave accrual, and holiday pay. The Center for Reproductive Health (CRH) Assistant Patient Financial Navigator position is responsible for providing high-level assistance to patients undergoing fertility treatment and helping them navigate the complexities of fertility billing. The position supports the team of Financial Navigators and serves as a link between the CRH clinical practice, the practice billing team and UCSF billing entities (notably the billing agents and the single billing office (SBO), with the objective of increasing patient satisfaction and reducing patient billing complaints and grievances. This position has been created to provide a patient resource and advocate for CRH patients and will be responsible for supporting various functions including: managing the financial customer service line, providing administrative support to the finance team and other assignments as needed. A high degree of independence, initiative, assertiveness and diplomacy are necessary to work with CRH patients in a complex environment. The Assistant Patient Financial Navigator must be able to manage and mitigate patient financial issues in an accurate and timely manner. Duties to include: Manages and addresses all phone inquiries from the financial customer service line, which involves the following: Anticipate patient financial needs; provide general financial roadmap to patients to set expectations Provide general financial consultations Inform patients of financial liability, insurance coverage, limitations and external/alternate financial options Interpret insurance contracts Document all interactions with and on behalf of patient Act as communication liaison and clinic resource Supports FN team in the following: Reply to patient inquiries via email or the IDEAS patient portal Conduct financial consults in-person, asynchronous or synchronous basis Secure collection of patient accounts Addresses patient financial grievances at point of service. Identifies appropriate resource as needed. Utilizes knowledge of unit or clinic operations to propose new workflows or methods to increase future patient satisfaction. Conducts billing account audit and reconciliation, and provides financial estimates via phone, email and/or the Ideas Patient Portal system. Provides new patients with an overview of resources and general information on billing, scheduling, and locating resources for clinical questions or concerns. Participates in workgroups and other special projects as required to support improvements in the patient financial experience. Gathers and documents trends on patient issues, barriers or concerns and provides recommendations to management. The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions. Required Qualifications High School Diploma or Equivalent. Strong interpersonal and customer service skills to work effectively with a diverse population of patients, staff, physicians and other medical professionals in regards to the billing and collection process, and to productively negotiate terms for successful resolution of outstanding billing inquiries. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment especially during times when patients and partners are in high emotional state. Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume. Strong written and verbal communication skills with the ability to communicate effectively with a high volume/high expectation customer base. Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area. Preferred Qualifications Bachelor's degree in related area and / or equivalent experience / training. EPIC experience. Strong knowledge of billing and / or collections processes, concepts, systems and external regulations. Familiarity of clinical medical billing practices including coding, billing systems and documentation requirements. Knowledge of ambulatory care clinic practice management including patient workflows and processes. Demonstrated understanding of medical terminology and clinical knowledge of clinical practice area. Strong knowledge of the regulations and confidentiality issues involved in the revenue side of medical care, including private and government insurance, self-pay, collections, and reporting and data management. Strong analytical skills to produce comprehensive reports, and identify trends and variations. 1-2 years of experience in ambulatory care clinics, finance or related area. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Organization TEP Job Code and Payroll Title 004477 AMBUL CARE ADMSTN CRD 2 CX Job Category Accounting / Finance, Administrative Support, Support Services, Temporary Employment Bargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Employee Class Temporary Employment Percentage 100% Location San Francisco, CA Campus Mission Bay (SF) Work Style Fully On-Site Shift Days, Evenings Shift Length 8 Hours