Concierge Services Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: The Concierge Services Coordinator is a pivotal role responsible for elevating the workplace experience through exceptional service, support, and hospitality. This position serves as the primary point of contact for employees, visitors, and clients, ensuring a welcoming, efficient, and productive environment that aligns with the organization's goals and culture.

What your day-to-day will look like:

• Provide a warm, professional welcome to all employees and visitors.
• Collaborate with facilities management to ensure a well-maintained, efficient, and health-conscious workspace.
• Manage reception duties, including phone calls, scheduling, and meeting coordination.
• Respond promptly and effectively to employee and visitor requests, delivering high-quality service.
• Offer first-level support for AV and technology needs, both on-site and virtually.
• Collaborate with various departments (IT, facilities, catering, etc.) to ensure seamless experiences.
• Document and act on feedback to continuously improve workplace experiences.
• Collaborate with facilities management to ensure a well-maintained, efficient, and health-conscious workspace.
• Develop expertise in local amenities, attractions, and events to assist with inquiries.
• Proactively anticipate needs and deliver creative solutions.
• Support event planning, reporting, and performance metrics analysis.
• Implement and monitor service standards to consistently exceed expectations.
• Coordinate workplace events and wellness initiatives.
• Adhere to and implement workplace Standard Operating Procedures (SOPs) and client-specific workplace standards, ensuring consistency and compliance across all operations.

Work Schedule: Monday through Friday, 8:00 AM - 5:00 PM

Desired or preferred experience and technical skills:

• Additional certifications or training in customer service or hospitality
• Experience in a corporate or professional environment
• Familiarity with workplace operations and support services
• Multilingual abilities beyond English (e.g., Spanish, Mandarin)
• Experience with event planning or coordination
• Knowledge of local area and attractions

Required Skills and Experience:

• Minimum 2 years of previous customer service/success and hospitality experience
• A people-oriented individual who thrives on creating exceptional experiences
• Flexibility and a positive attitude in managing shifting daily priorities
• Excellent communication skills, both spoken and written (fluency in English is required)
• Strong multi-tasking and prioritization abilities while ensuring elevated guest experiences and accuracy
• Working knowledge of a range of information technology tools and platforms
• Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Note: This job description provides a general overview of the responsibilities and qualifications for the position. It is not an exhaustive list of all duties and skills required.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.