Event Host/Concierge (Entry-Level)

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Event Host

The Event Host is the first impression of the firm; they are the guardians of the firm's hospitality and superior service ethic. The Host helps coordinate day of logistics and ensure everything runs smoothly for EAB's onsite partner events. They liaise between the event manager, partner relationship manager, facilities team, and on-site vendors for events; ensuring a flawless event experience. They are charged with giving gracious and knowledgeable assistance to partners and other event attendees who are visiting the Richmond office. This role is highly visible and integral to the success of our partner client events.

This role is based in EAB's Richmond office.

Primary Responsibilities:

• The Host ensures visiting partners have a welcoming experience and assists with any questions or special requests as they arise.
• Acts as liaison between the partner relationship manager, facilities, and the on-site vendors in providing successful partner experiences while displaying professionalism and hospitality.
• Takes ownership and pride in creating stellar first impressions and creating moments of wow for event attendees. Ensure superior service is provided to both internal and external constituencies
• Utilizes the catering order and meeting set-up form to check all meeting space and ensure the room is set per the event specifications. This includes setting up the meeting room with nametags, table tents, and meeting amenities.
• Checks in multiple times throughout the day to assist with any questions; actively visible, and always accessible to event attendees.
• Ensures all rooms have the appropriate door signage and digital signage is updated.
• Serve as main point contact for event ground transportation; tracking arrivals and departures to ensure a seamless travel experience.
• Prepare and kit welcome gifts for clients; Deliver to the hotel.
• Supports Event Manager in preparing final travel itineraries for event attendees.
• Able to work a flexible schedule to cover meeting start and end times
• Maintains an enthusiastic, positive, professional demeanor and appearance
• Perform additional duties as assigned

Basic Qualifications:

• Associate's or Bachelor's Degree
• Excellent academic record
• Working knowledge of common workplace tools such as Outlook, Excel, PowerPoint, and Sales Force.
• Demonstrated success delivering service both internally and externally
• Comfortable standing and walking for extended periods during events.
• Comfortable with physically transporting items and equipment from one location to another as well as bending, reaching, and climbing smaller ladders during setup.
• Must be able to support meetings in both Richmond and DC office, with flexibility to travel as required by event locations
• Some job activities may be required outside of typical workdays/hours.
• Experience working in a team environment
• Experience in an office setting

Ideal Qualifications:

• Ability to communicate effectively in person, by e-mail, and on the phone in a business setting
• Ability to successfully overcome challenges or obstacles
• Experience thinking through problems creatively
• Sharp eye for precision and detail and possess a strong work ethic
• Proven experience managing multiple, competing priorities

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary for this role is $35,000 per year.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

* Medical, dental, and vision insurance plans; dependents and domestic partners eligible

* 20+ days of PTO annually, in addition to paid firm and floating holidays

* Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)

* 401(k) retirement savings plan with annual discretionary company matching contribution

* Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans

* Employee assistance program with counseling services and resources available to all employees and immediate family

* Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation

* Gender affirming care coverage

* Fertility treatment coverage and adoption or surrogacy assistance

* Paid parental leave with phase back to work program for birthing and non-birthing parents

* Access to milk shipping service to support nursing employees during business travel

* Discounted pet health insurance coverage for dog and cat family members

* Company-provided life, AD&D, and disability insurance

* Financial wellness resources and membership in a robust employee discount program

* Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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