Night Auditor & Front Desk Agent

Hilton Boca Raton is seeking a friendly Night Auditor/Front Desk Agent to join their team! Flexible schedule is a must!

This combined position of Night Auditor and Front Desk Agent serves as a welcome ambassador to all guests providing exceptional customer service whether upon arrival, departure, extended reservation or handling any guest needs.

This is full time position consisting of two Night Audit shift (Monday/Tuesday) and three Front Desk Agent shifts (Friday/Saturday/Sunday).

Job Responsibilities:

• Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
• Check departing guest out of the hotel as per hotel procedures.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
• Resolve guest problems and complaints
• Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
• Deliver and maintain Hilton's Brand Standards.

Specific to Night Auditor

• Balance all department accounts.
• Reconcile front desk postings and investigate discrepancies.
• Balance all credit cards
• Audit room rates and market codes.
• Posts room and tax to all occupied rooms.
• Run "Close Out" reports. Closes the day.
• Completes Management reports and distributes accordingly.
• Welcome and register guests expeditiously, provide information to guests as needed.
• Provide excellence guest services with assisting guest with needs or resolving issues. .
• Be knowledgeable in all hotel emergency procedures.

Job Requirements:

• Applicants must possess excellent customer service and computer skills
• Applicants must be able to work flexible schedule (AMs/PMs) along with two Overnight Shifts
• Applicants must be able to work Saturdays, Sundays and Holidays
• Must be detail oriented and able to work alone
• Ideal candidate has previous 1-2 years night auditor or accounting experience
• Ideal candidate has previous Hilton and OnQ experience

Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Elizabeth.levin@hiltonboca.com or call 561.852.4007to let us know the nature of your request.

Enthusiastic - Shows intense and eager enjoyment and interest
Dedicated - Devoted to a task or purpose with loyalty or integrity
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Skills