Dispute Analyst

A Dispute Analyst is responsible for processing debit card, ATM, and ACH disputes. This includes processing incoming claims, providing customer credit, sending letters, processing pending adjustments, and chargebacks in a timely, efficient, and accurate manner.

Responsible for researching criminal fraud methods and tools, tracking financial data, creating reports, identifying and investigating possible fraudulent activities, and developing techniques and tools useful in the prevention of fraud. Responsible for adhering to all Bank policies and procedures including to BSA, OFAC, CIP, and related acts, and participation in ongoing related training. Represent the Bank to both internal and external contacts in a courteous, professional manner in face-to-face, written and telephone communications. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank's commitment to the communities we serve through involvement in local organizations and events.

• Process the day to day consumer disputes for unauthorized debit transactions.
• Process all charge back transactions timely.
• Process pending adjustments and related tasks.
• Participate in on-going training to stay abreast of new Reg E trends, risks and procedures.
• Other duties as assigned

• Two years general banking or regulatory agency experience, with an emphasis in compliance and/or operations.
• College degree or equivalent banking experience desired. High School diploma or GED is required.
• Basic knowledge of Bank administration, lending and operations products and services, related state and federal laws and regulations and other Bank operational policies and procedures.
• Ability to proactively identify and assess potential concerns and risk.
• Comprehensive understating of general banking compliance regulations and laws.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
• Ability to demonstrate strong interpersonal skills and communicative skills as well as effective written and verbal communication.
• Must be highly organized, self-starter and adaptable to change.
• Must possess exceptional organization, time management and follow-up skills.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA)

Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.

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